non-default currencies are converted double in backend

  • Resolved giraffe75

    (@giraffe75)


    1 year, 1 month ago

    Hello,

    I might see the same bug as described in this thread:

    https://www.ads-software.com/support/topic/currency-is-converted-twice/

    On the front-end the prices and currencies are all correct, luckily they seem to be correct as well in the order confirmation emails. So the customers don’t seem to be affected by this bug/error.

    Since I installed this plugin (yesterday) I only had 1 new order, but it looks like, in that new order it also half works in the backend “orders”, except for the PayPal break-down.

    In every other existing order that that has been made in a non-default currency, the prices (in backend/orders) are divided “double” by the respecting currency rate.

    Example: default currency = THB, order in EUR, the EUR-price of the product is 40.- €, so in the order, the price appears as “1.152 €” (rate is 1 : 0.0288)!

    The same happens in all the PayPal-payment break-downs in all new and old orders.

    Obviously the plugin does not recognize non-default currencies in the backend/orders and treats them as the default currency and converts them AGAIN.

    I hope there is a solution, because I like this plugin and would rather not change back to the last one.

    Thanks in advance,

    G75

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter giraffe75

    (@giraffe75)

    Today a customer contacted me, she made an order, but in the checkout, all the prices were way too high (the module obviously converted EUR to THB but displayed as EUR). The order was made in EUR, executed in EUR and should therefore only display EUR-prices.

    Strangely in the backend/orders the prices are correctly displayed in EUR and correctly converted.

    I tried to make an order myself, but it seems to work. Does the plugin detect from what country/server an order is made?

    However, I urgently need help to fix this bug!

    Thread Starter giraffe75

    (@giraffe75)

    The bug seems to occur randomly. I made several orders now, most of them it seemed to work, but sometimes the currencies were somehow mixed up.

    Thread Starter giraffe75

    (@giraffe75)

    Sorry, I was a bit unclear.

    The bug on the front-end (in cart or checkout) seems to occur randomly.

    The bug concerning all past orders seems permanent.

    I really need help for this asap, otherwise I’ll have to de-install the plugin and use another…

    Plugin Author Nick McReynolds

    (@woobewoo)

    Hello @giraffe75,

    Please contact our internal support team – https://woobewoo.com/contact-us/

    A verbal description is not enough to find the reason for this, we need to test it on a real site.

Viewing 4 replies - 1 through 4 (of 4 total)
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