Non existent support

  • I have bought this plugin out of good faith, but needed support with a couple of issues and even one week after the christmas break, I have not had one reply.

    I will gladly upgrade my review, if I get my support emails answered, but I really am disappointed with the lack of service offered for a premium product

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hi dv,

    Thank you for your review, and I apologize if you haven’t yet received a response via email. The support team are all back in this week and it is my understanding that they were mostly caught up with all the emails by late Tuesday/early yesterday. So, if you emailed last week, you definitely should’ve already received a response. If not, then perhaps the email didn’t make it through or ended up in spam (but they filter through the spam, so should still eventually catch it, if that were the case).

    I understand if you wouldn’t want to share the email address here, but could you please let me know what the topic of the email would have been and I will ask them to do a search on it? Because it definitely doesn’t make sense that you would not have received a reply by now.

    Thank you!

    Plugin Support jaysupport

    (@jaysupport)

    We’ve looked into this further and noticed that there was an issue with our SMTP settings that was causing some messages to not reach us. With that in mind, I just wanted to apologize for any inconvenience this may have caused you, and wanted to also let you know that we’ve corrected the issue that caused us to not get (and, as such, not reply to) certain messages.

Viewing 2 replies - 1 through 2 (of 2 total)
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