non-Hubspot form duplicating last name in first name field

Hey @ph429,

This is not a “known” issue but we would be happy to help figure it out,

Can you email us screen shots on crmperks.com with your form / field mapping?

Thank You – Sam

Thanks.

I’m not sure how I can upload files but I’ve uploaded a PDF screenshot to my Drive: https://drive.google.com/file/d/1cVzQwjNpWrEyYtW69b_q_wdJFem_3MUY/view?usp=sharing

Can you view this PDF with the mapping?

Hey @ph429,

Looks Good to me, make sure on the HubSpot side that you have the first name and last name as separate fields and not combined. That could be the issue.

Thank You – Sam

Hi Sam – yes, we’re using the default field names and internal names for Hubspot’s first and last name properties:
https://drive.google.com/file/d/19pBSwRcCgX76KlBp-b7UwFJJxDlvyMmZ/view?usp=sharing, https://drive.google.com/file/d/1e7-1mKhVB_IYDkZM2oZHrYcDWA1uez-L/view?usp=sharing

Hey @ph429,

That makes sense, it should map correctly.

-Sam

Hi @sbazzi – yes, the mapping should work correctly but the issue that I am having is the last name is duplicated in the first name.
For example, if the full name is John Smith, then the Hubspot record shows First Name = John Smith and Last Name = Smith.

I understand. Please email our support team at crmperks.com

We can take a deeper look,

Thank You – sam

@sbazzi thanks, I’ve submitted a ticket as this issue is still persisting.

plugin writes everything in logs , did you check log detail which name was sent by plugin