Non-Italic Fonts Displaying as Italics

  • Resolved SR20DETg20girl

    (@sr20detg20girl)


    2 months, 1 week ago

    I have uploaded 7 variants of the Futura Condensed .otf font. All variants are set with the proper Styles/Weights according to their type, and they DO display correctly when viewing the “Edit Font > Font Preview” section. However, when viewing the main “Custom Fonts” section (expanded the variants just to view, NOT clicked into the “edit” section) AND when trying to select them within the Elementor editor, they ALL show as ITALICS.

    How can I fix this? ?? Thank you in advance!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @sr20detg20girl,

    We are sorry for the inconvenience. We have identified the issue and currently testing the fix. It will be greatly appreciated if you are willing to help us testing the fix. Please reach out to us through our Support Portal and we will share it with you the dev version of this plugin.

    Kind regards,
    Herman ??

    Thread Starter SR20DETg20girl

    (@sr20detg20girl)

    Great news! I’d be happy to help test but it won’t let me create a support ticket without a purchase key, so unfortunately I cannot.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @sr20detg20girl,

    So sorry for that. I have notified our concerned team to fix the form. In the meantime, please send an email directly to our support email address, [email protected].

    Thanks for your help!

    Kind regards,
    Herman ??

    Thread Starter SR20DETg20girl

    (@sr20detg20girl)

    Hi there! Just curious if you have an estimate on when a fix will be available? Thank you!

    Thread Starter SR20DETg20girl

    (@sr20detg20girl)

    Hello? I emailed back saying that the beta/updated version of the plugin did not fix the problem and no one has responded.

    Plugin Support Aradhy Singh (BSF)

    (@bsfaradhy)

    Hi @sr20detg20girl,

    I notice that one of our support agents has responded to your ticket and the issue is resolved.

    Feel free to mark this thread as resolved or let us know if there’s anything else we can assist you with.

    Kind regards,
    Aradhy

    Thread Starter SR20DETg20girl

    (@sr20detg20girl)

    Thank you for your help! ??

Viewing 7 replies - 1 through 7 (of 7 total)
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