• Resolved koenigj

    (@koenigj)


    Hello, we just found out that the QSM Survey will fail with “Nonce Validation Failed” if someone starts from an english page like

    /en/blog/unternehmen/local-fingerprint/ or blog/unternehmen/local-fingerprint/?lang=en

    It does not matter, if the page is translated or not. In standard language it works without “Nonce Validation Failed”

    I disabled WP Fasted Cache, and the behaviour is still the same.

    What can I do?

    Regards,

    Jürgen

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello,

    Thank you for taking the time to explain the problem you are having. 

    I want to assure you that we’ve already passed on your concerns to our development team, Since it’s the weekend, they’ll be available on Monday to look into it further, and we’ll be sure to update you as soon as we hear back from them.

    We truly appreciate your patience as we work through this matter. Your understanding means a lot to us, and we wish you a relaxing weekend ahead.

    Warm regards, 

    QSM Support Team

    Thread Starter koenigj

    (@koenigj)

    In this case I do not need the english version, so I redirected the english version to the standard german version as a workaround.

    Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello There,

    We want to extend our sincere gratitude for your patience as we navigated through this issue.

    Our developers have thoroughly examined the website URL you provided, and unfortunately, we encountered difficulty accessing the page due to an enabled cache plugin. https://snipboard.io/83FeLj.jpg

    We’ve created a screencast to demonstrate what we discovered and have provided suggestions on how you can adjust the cache plugin settings. Specifically, we recommend setting a rule to exclude JS related to QSM in the WP Fastest Cache plugin and then try to take the quiz again. Screencast .

    Please give these suggestions a try, and let us know how it goes. We eagerly await your response.

    Kind regards,
    QSM Support Team

    Thread Starter koenigj

    (@koenigj)

    Thanks for your reply. I reactivated the english quiz page and implemented the Wp Fastest Cache rule “Exclude JS If JS URL contains qsm”. Now there is not the “nonce”-error but I cannot finish the quiz. In the german version it still works.

    I already have a rule in WP fastest cache “Exclude Page If request Uri contains fingerprint”

    Sorry, that you cannot test fully anymore, I redirect the englisch quiz (https://marken-guthaben.de/blog/unternehmen/local-fingerprint/?lang=en) to the german version

    Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello,

    We’re trying to access the English version of the quiz, but it keeps redirecting to the German version. Could you please pause the redirection for a while so our team can check the English version?

    Thank you so much for your cooperation!

    Warm regards,
    QSM Support Team

      Thread Starter koenigj

      (@koenigj)

      Ok, I deactivated the redirection. Please try https://marken-guthaben.de/blog/unternehmen/local-fingerprint/?lang=en

      • This reply was modified 6 months, 1 week ago by koenigj.
      Plugin Support sadiyakhanam

      (@sadiyakhanam)

      Greetings @koenigj,

      I hope you’re doing well.

      I wanted to let you know that the quiz link you provided is still redirecting to the German language. Could you please double-check if the redirection of english version is disabled.

      Warm regards,
      Sadiya

      Thread Starter koenigj

      (@koenigj)

      Yes, I double checked, redirection is disabled. The english version is still in german, but there are two grey buttons at the bottom saying “Jetzt den lokalen Fingerabdruck Ihres Unternehmens testen.” and “weiter” instead of one in the german version

      • This reply was modified 6 months, 1 week ago by koenigj.
      Plugin Support sadiyakhanam

      (@sadiyakhanam)

      Hello @koenigj,

      We noticed that the quiz begin section does not appear in the German version of the quiz. This indicates that the first page or the beginning section might have been disabled using the option shown in the attached image. https://snipboard.io/90Zeok.jpg

      If this option is set to “yes,” the Next button (labeled “Weiter”) will be visible, but the Start button (labeled “Jetzt den lokalen Fingerabdruck Ihres Unternehmens testen.”) should not be visible.

      It seems possible that the Start button is being manually displayed, and there might have been changes made to the JavaScript or CSS code. Could you please confirm if any modifications have been made to the code?

      Your feedback will help us assist you better.

      Thank you for your cooperation.

      Best regards,
      Sadiya

      Thread Starter koenigj

      (@koenigj)

      Hello Sadiya, thanks for further looking into the issue. Yes, in de quiz at Contact -> Setup Contact Form -> Form options the option “Disable first page of quiz” is set to Yes. I do not know why this is displayed differently in the German and English version. I did not make modifications to css or javascript.

      Regards, Jürgen

      Plugin Support sadiyakhanam

      (@sadiyakhanam)

      Hello @koenigj,

      After testing the quiz with the provided URL, we noticed that the primary CSS file isn’t loading, which suggests you might be using a custom option. We tested this custom option on our setup but couldn’t replicate the issue you’re experiencing.

      To proceed, could you please provide more detailed information about the quiz settings you’re using and a list of all the plugins you have installed? This will help us recreate the same environment for further testing.

      We look forward to hearing back from you

      Warm regards,
      Sadiya

      Plugin Support sadiyakhanam

      (@sadiyakhanam)

      Hello @koenigj,

      Since we haven’t received any response from your end, I’ll be marking this ticket as resolved. However, please don’t hesitate to reach out to us if you have any further queries or require additional assistance.

      Thank you!

    Viewing 12 replies - 1 through 12 (of 12 total)
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