Breaking my site

Hi @saimoorthi,

Thank you for sharing your feedback, and we’re extremely sorry to hear about the issues you’re facing with Essential Addons.

This situation seems quite unusual, as we have a large user base, and such issues have not been commonly reported. To help us better understand what might be causing this, could you kindly let us know which Essential Addons elements you’re currently using? Additionally, if you encounter any specific errors after activating the plugin, please share the error details with us so we can address them promptly.

It would also be incredibly helpful if you could share your Site Health Info so we can investigate further. To do so, please follow these steps:

1. Go to your WordPress Dashboard -> Tools -> Site Health -> Info.
2. Click on “Copy Site Info to Clipboard.”
3. Paste the copied information into PasteBin (https://pastebin.com/) and share the link with us.

Please rest assured, if the issue is related to our plugin, we will work swiftly to resolve it. We truly appreciate your understanding and patience in this matter.

In the meantime, since you’re experiencing layout styling breaking issue, you can check by clearing the cache: Kindly follow this – To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/PFjfcy

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools -> General as well. Check out this screenshot: https://d.pr/i/N6WC1d

If the issue still persists, please try clearing your browser cache (by pressing shift+ctrl+R) or try another browser too.

Also, for a more deeply investigation, you can reach out to our technical experts directly from here.

Thank you for your understanding & patience!

Hi, Thank you for your prompt response. I have already tried your solutions but hard luck. Even i was trying to install the plugin before replying to your response but result is same. As you requested, i’m attaching two version of site health that (1)before essential addon & (2) after installed essential addon

` wp-core<br><br>version: 6.6.2<br>site_language: en_GB<br>user_language: en_GB<br>timezone: +05:30<br>permalink: /%postname%/<br>https_status: true<br>multisite: false<br>user_registration: 0<br>blog_public: 0<br>default_comment_status: open<br>environment_type: production<br>user_count: 1<br>dotorg_communication: true wp-paths-sizes<br><br>wordpress_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html<br>wordpress_size: 59.90 MB (62811977 bytes)<br>uploads_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/uploads<br>uploads_size: 5.76 MB (6035585 bytes)<br>themes_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/themes<br>themes_size: 23.44 MB (24582898 bytes)<br>plugins_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/plugins<br>plugins_size: 71.88 MB (75373892 bytes)<br>fonts_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/uploads/fonts<br>fonts_size: directory not found<br>database_size: 89.09 MB (93421568 bytes)<br>total_size: 250.08 MB (262225920 bytes) wp-active-theme<br><br>name: Astra (astra)<br>version: 4.8.1<br>author: Brainstorm Force<br>author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>parent_theme: none<br>theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, widgets, menus<br>theme_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/themes/astra<br>auto_update: Disabled wp-themes-inactive (1)<br><br>Twenty Twenty-Four: version: 1.2, author: the WordPress team, Auto-updates disabled wp-plugins-active (10)<br><br>Elementor: version: 3.24.0, author: Elementor.com, Auto-updates disabled<br>Elementor Header & Footer Builder: version: 1.6.41, author: Brainstorm Force, Nikhil Chavan, Auto-updates disabled<br>Elementor Pro: version: 3.23.3, author: Elementor.com, Auto-updates disabled<br>ElementsKit Lite: version: 3.2.7, author: Wpmet, Auto-updates disabled<br>ElementsKit Pro: version: 3.6.9, author: Wpmet, Auto-updates disabled<br>Envato Elements: version: 2.0.14, author: Envato, Auto-updates disabled<br>Skyboot Custom Icons for Elementor - Elementor Icons library: version: 1.0.8, author: Skybootstrap, Auto-updates disabled<br>Unlimited Elements for Elementor: version: 1.5.121, author: Unlimited Elements, Auto-updates disabled<br>Unlimited Elements for Elementor (Premium): version: 1.5.118, author: Unlimited Elements, Auto-updates disabled<br>Xpro Elementor Addons: version: 1.4.4.4, author: Xpro, Auto-updates disabled wp-media<br><br>image_editor: WP_Image_Editor_Imagick<br>imagick_module_version: 1809<br>imagemagick_version: ImageMagick 7.1.1-15 Q16-HDRI x86_64 98eceff6a:20230729 https://imagemagick.org<br>imagick_version: 3.7.0<br>file_uploads: 1<br>post_max_size: 64M<br>upload_max_filesize: 64M<br>max_effective_size: 64 MB<br>max_file_uploads: 20<br>imagick_limits:<br>imagick::RESOURCETYPE_AREA: 1,004 GB<br>imagick::RESOURCETYPE_DISK: 9.2233720368548E+18<br>imagick::RESOURCETYPE_FILE: 491512<br>imagick::RESOURCETYPE_MAP: 502 GB<br>imagick::RESOURCETYPE_MEMORY: 251 GB<br>imagick::RESOURCETYPE_THREAD: 1<br>imagick::RESOURCETYPE_TIME: 9.2233720368548E+18<br>imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV<br>gd_version: bundled (2.1.0 compatible)<br>gd_formats: GIF, JPEG, PNG, WebP, BMP<br>ghostscript_version: unknown wp-server<br><br>server_architecture: Linux 4.18.0-513.18.1.el8_9.x86_64 x86_64<br>httpd_software: LiteSpeed<br>php_version: 8.1.23 64bit<br>php_sapi: litespeed<br>max_input_variables: 1000<br>time_limit: 30<br>memory_limit: 256M<br>admin_memory_limit: 512M<br>max_input_time: 60<br>upload_max_filesize: 64M<br>php_post_max_size: 64M<br>curl_version: 7.61.1 OpenSSL/1.1.1k<br>suhosin: false<br>imagick_availability: true<br>pretty_permalinks: true<br>htaccess_extra_rules: true<br>current: 2024-09-11T11:41:26+00:00<br>utc-time: Wednesday, 11-Sep-24 11:41:26 UTC<br>server-time: 2024-09-11T17:11:24+05:30 wp-database<br><br>extension: mysqli<br>server_version: 10.4.31-MariaDB<br>client_version: mysqlnd 8.1.23<br>max_allowed_packet: 536870912<br>max_connections: 151 wp-constants<br><br>WP_HOME: undefined<br>WP_SITEURL: undefined<br>WP_CONTENT_DIR: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content<br>WP_PLUGIN_DIR: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/plugins<br>WP_MEMORY_LIMIT: 256M<br>WP_MAX_MEMORY_LIMIT: 512M<br>WP_DEBUG: false<br>WP_DEBUG_DISPLAY: true<br>WP_DEBUG_LOG: false<br>SCRIPT_DEBUG: false<br>WP_CACHE: true<br>CONCATENATE_SCRIPTS: undefined<br>COMPRESS_SCRIPTS: undefined<br>COMPRESS_CSS: undefined<br>WP_ENVIRONMENT_TYPE: Undefined<br>WP_DEVELOPMENT_MODE: undefined<br>DB_CHARSET: utf8mb4<br>DB_COLLATE: undefined wp-filesystem<br><br>wordpress: writable<br>wp-content: writable<br>uploads: writable<br>plugins: writable<br>themes: writable<br>fonts: not writable</code></pre>



<p>After installed,</p>



<pre class="wp-block-code"><code>` wp-core

version: 6.6.2
site_language: en_GB
user_language: en_GB
timezone: +05:30
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html
wordpress_size: 59.90 MB (62811977 bytes)
uploads_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/uploads
uploads_size: 5.76 MB (6035585 bytes)
themes_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/themes
themes_size: 23.44 MB (24582898 bytes)
plugins_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/plugins
plugins_size: 71.88 MB (75373892 bytes)
fonts_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 89.09 MB (93421568 bytes)
total_size: 250.08 MB (262225920 bytes) wp-active-theme

name: Astra (astra)
version: 4.8.1
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
parent_theme: none
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, widgets, menus
theme_path: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/themes/astra
auto_update: Disabled wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.2, author: the WordPress team, Auto-updates disabled wp-plugins-active (11)

Elementor: version: 3.24.0, author: Elementor.com, Auto-updates disabled
Elementor Header & Footer Builder: version: 1.6.41, author: Brainstorm Force, Nikhil Chavan, Auto-updates disabled
Elementor Pro: version: 3.23.3, author: Elementor.com, Auto-updates disabled
ElementsKit Lite: version: 3.2.7, author: Wpmet, Auto-updates disabled
ElementsKit Pro: version: 3.6.9, author: Wpmet, Auto-updates disabled
Envato Elements: version: 2.0.14, author: Envato, Auto-updates disabled
Essential Addons for Elementor: version: 6.0.4, author: WPDeveloper, Auto-updates disabled
Skyboot Custom Icons for Elementor - Elementor Icons library: version: 1.0.8, author: Skybootstrap, Auto-updates disabled
Unlimited Elements for Elementor: version: 1.5.121, author: Unlimited Elements, Auto-updates disabled
Unlimited Elements for Elementor (Premium): version: 1.5.118, author: Unlimited Elements, Auto-updates disabled
Xpro Elementor Addons: version: 1.4.4.4, author: Xpro, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-15 Q16-HDRI x86_64 98eceff6a:20230729 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 1,004 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 491512
imagick::RESOURCETYPE_MAP: 502 GB
imagick::RESOURCETYPE_MEMORY: 251 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: unknown wp-server

server_architecture: Linux 4.18.0-513.18.1.el8_9.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.1.23 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
admin_memory_limit: 512M
max_input_time: 60
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-09-11T11:50:57+00:00
utc-time: Wednesday, 11-Sep-24 11:50:57 UTC
server-time: 2024-09-11T17:20:55+05:30 wp-database

extension: mysqli
server_version: 10.4.31-MariaDB
client_version: mysqlnd 8.1.23
max_allowed_packet: 536870912
max_connections: 151 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content
WP_PLUGIN_DIR: /home/ixeckcut/domains/beta.ommaxelectric.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable

Result is,

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Hello @saimoorthi,

Thank you so much for your response and for sharing the details. I truly appreciate your cooperation. This will be really helpful in identifying the cause of the issue.

Since you’re experiencing critical errors on your site, it may be a 5xx error, and the cause could be logged if the DEBUG_LOG is enabled. Additionally, it seems there could be a memory limitation issue as your site’s WP_MEMORY_LIMIT is currently set to 256M.

I suggest performing a quick check by increasing your site’s memory limit with the following steps:

1. Locate the wp-config.php file in your WordPress directory.
2. Add the following line of code just above the line that says, “/* That’s all, stop editing! Happy blogging. */”:
   
   define('WP_MEMORY_LIMIT', '512M');

For more details, you can refer to this blog on how to modify the wp-config.php file: Modify WP_Config File.

If increasing the WP Memory Limit doesn’t resolve the issue, I kindly request you to enable the DEBUG_LOG so we can get more detailed error information. This will help pinpoint the exact cause. Here’s how to enable it:

1. Open your wp-config.php file.
2. Add the following line: define('WP_DEBUG', true);

This will enable debugging mode on your WordPress website. For more information, please refer to this document: How to Enable WP Debug Log.

After enabling the DEBUG_LOG, revisit the page to see the error output and kindly share the full error details with us. Our expert team will investigate and provide the exact cause of the issue.

Looking forward to your response.

Thank you again for your understanding & co-operation.

Hi, Your suggestion of increase of php memory limit worked for me. In this case, can i add 1024M instead of 512M. Is it recommended.

Once again, thank you….

Hi @saimoorthi ,

I’m glad to hear that increasing the memory limit worked! ??

Yes, you can set it to 1024M if needed, but 512M is usually sufficient for most websites. If you experience any further performance issues, feel free to increase it.

If everything is in order, we would greatly appreciate it if you could update your review. Reviews like these can significantly impact our plugin’s growth, and your updated feedback would mean a lot to us.

Thank you for your understanding!

Hi @saimoorthi,

I just wanted to follow up and check if everything is going well on your end. Please let me know if you need any further assistance. We’re always here to help!

Thank you again for your time and support!