Not a perfect product, but a very strong product

I know a lot of people are kicking Time.ly here for updates (i have experienced the same), but I have to give them credit for being active with the product. I’m certain they could get their products to a stable state and just leave them be until they milked the cash cow for all it was worth, but that doesn’t appear to be the case with Time.ly.

I recently just purchased one of their add-ons and the latest udpate to the core calendar did cause my calendar to go haywire. I also had a billing question about my purchase and was contacted within 24-hours.

The forums are a great resource if you are willing to read and implement suggestions their support people give others. I wouldn’t say the forums are the perfect solution for every issue, but it does put a lot of resources immediately within reach. And I was able to fix my calendar based on the suggestions already out on the forums.

I’ve had personal contact with one of the co-founders already via email and the level of honesty and responsiveness to my call for help definitely goes a long way towards me pushing out my support of their products.

Normally I wouldn’t give a non-perfect product a 5-star rating, but just based on my recent experience with their customer service, and how good the product is for my purposes, I’m inclined to do so now.