Not a valid eWAY Customer Id

G’day JainS,

Please make sure that you are using the Customer ID, not the API Key, in the settings for this plugin.

cheers,
Ross

Hello Ross,

Thanks for the reply, but I am already using Customer ID and not the API, please let me know if there’s something else I am missing.

Thanks!

HI there Ross,

I’m having the same issue on a client’s website, and my client has double and triple checked the number he has given me is definitely the customer ID.

https://goo.gl/33mF7v

Currently in sandbox mode.

Could you please advise.

Many thanks

I’ve tested the plugin using the test customer ID and it worked.

2016-08-10 23:41:14 info amount rounded up from 1,053.56 to 1,054.00, to pass test gateway
2016-08-10 23:41:14 info test gateway, invoice ref: 38016, transaction: 38016, amount: 1054, cc: ************1111
2016-08-10 23:41:15 info failed; invoice ref: 38016, error: Not a valid eWAY Customer Id
2016-08-11 1:05:20 info amount rounded up from 73.56 to 74.00, to pass test gateway
2016-08-11 1:05:20 info test gateway, invoice ref: 38018, transaction: 38018, amount: 74, cc: ************1111
2016-08-11 1:05:22 info failed; invoice ref: 38018, error: Not a valid eWAY Customer Id
2016-08-11 1:43:29 info amount rounded up from 73.56 to 74.00, to pass test gateway
2016-08-11 1:43:29 info test gateway, invoice ref: 38018, transaction: 38018, amount: 74, cc: ************1111
2016-08-11 1:43:31 info failed; invoice ref: 38018, error: Not a valid eWAY Customer Id
2016-08-11 1:43:38 info amount rounded up from 73.56 to 74.00, to pass test gateway
2016-08-11 1:43:38 info test gateway, invoice ref: 38018, transaction: 38018, amount: 74, cc: ************1111
2016-08-11 1:43:39 info failed; invoice ref: 38018, error: Not a valid eWAY Customer Id
2016-08-12 4:49:03 info amount rounded up from 73.56 to 74.00, to pass test gateway
2016-08-12 4:49:03 info test gateway, invoice ref: 38018, transaction: 38018, amount: 74, cc: ************1111
2016-08-12 4:49:04 info failed; invoice ref: 38018, error: Not a valid eWAY Customer Id
2016-08-12 7:06:45 info amount rounded up from 73.56 to 74.00, to pass test gateway
2016-08-12 7:06:45 info test gateway, invoice ref: 38018, transaction: 38018, amount: 74, cc: ************1111
2016-08-12 7:06:47 info success, invoice ref: 38018, transaction: 20427, status = completed, amount = 74, authcode = 123456, Beagle =

Disregard above. it’s now working.

Maybe cant test the real ID in sandbox mode?

Cheers

G’day @stevemyecom,

I think you need to register a Sandbox account before you can use the Sandbox with a customer ID other than 87654321.

cheers,
Ross

It’s all good.

I just haven’t gotten around to getting a sandbox id. I figured it was something like that.

Thanks for getting back to me.

Cheers

Steve