Not able to add personal account

  • Resolved Kai Meinhardt

    (@mehne)


    11 months ago

    Hi,

    a few days ago our feed stopped working. That happened a few times already and was always fixed by deleting the account off the list and re-adding it.

    But this time it won’t work:
    After clicking the “add personal account” button and logging into instagram we get an error that says “Entwickler-Rolle nicht ausreichend: Entwickler-Rolle nicht ausreichend” in english it would be something like “developer role not sufficient: developer role not sufficient”

    This happens on 2 of our websites.
    An URL doesn’t make sense cause there is nothing to show without the account beeing added.

    Google doesn’t help with the error. There are only results talking about a business account. but we don’t have / want a business account.

    can you please help with the error and check if there is something broken in the oAuth system of your app?

    We use the newset Version (4.3.4) with wordpress 6.5.2 on both websites.
    I don’t think it has something to do with wordpress cause the error is given by the facebook website. So the API-call seems to be broken or something like that.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mehne

    Hi mate,

    We want to inform you that recently, Facebook has implemented new policies and requirements that affect the functioning of Instagram applications. Consequently, some users may be experiencing issues when using our plugin.

    We want to assure you that our team is aware of this situation, and we are working diligently to comply with all the new requirements imposed by Facebook. We are in constant communication with the Instagram API team to ensure that we can implement the necessary updates as soon as possible.

    Please stay tuned for future updates in this forum thread. We will be providing additional information and updates on the progress of our fixes.

    Thank you for your support and understanding.

    Best regards, QuadLayers Support Team.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mehne

    We wanted to provide you with an update regarding the recent issue. We’re happy to share that Facebook has acknowledged the incident, and we have implemented a temporary fix to address it.

    However, it’s important to note that there is still a pending review from Facebook on this matter. While we have taken immediate action to resolve the most urgent aspects, we are awaiting final confirmation from Facebook.

    In order to verify the fix, we kindly ask you to regenerate the token for your Instagram account using the following links:

    Personal: https://socialfeed.quadlayers.com/
    Business: https://socialfeed.quadlayers.com/facebook.php

    We will keep you all informed of any further updates.

    Best regards,


    QuadLayers Support Team.

    I’m having the same issue today after upgrading the plugin on one of my sites. I got the 404 bad request issue so tried re-setting the link to instagram but i can’t reconnect the site to the insta account.

    I’ve tried your links in the previous post but not sure where i’m supposed to put the token because i’ve deleted the original account connection in the wp admin.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @russellcardiff Hello mate, could you please tell us your @username? Best regards, QuadLayers Support Team.

Viewing 4 replies - 1 through 4 (of 4 total)
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