not able to connect my website

  • Resolved mrizwanka

    (@mrizwanka)


    1 year, 2 months ago

    I am not able to connect my website with site kit, before it was okey after the url of the website is changed i cant do configure it

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @mrizwanka thanks for getting in touch. Thanks for confirming that you have changed your sit URL. This is likely happening because you didn’t perform a Site Kit reset before changing your site URL. This means that the records saved on the Site Kit service (your old URL) will not match the new URL which is why you are having issues connecting.

    Can I first ask you if it is possible to temporarily change your URL back to the original URL and perform a reset? Once the reset is done you can change the URL back and set up Site Kit.

    I’d also be happy to check your?Site Health information. You can?use this form?to share privately if preferred.?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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