Hello Ajeesh,
Thank you for reaching us out.
We are sorry for the trouble that we may have caused.
Firstly, make sure you are using the latest version of the Directorist which is 6.4.1. Secondly, try clearing your browser + site cache and also by disabling the cache plugin(If you are using any). Finally, it can also be a plugin conflict. You can use “Health Check Plugin”, the Health Check plugin can aid you in the conflict test without impacting any site visitors. Download and install the plugin. Activate it and navigate to Tools > Site Health and do the following
If you see errors on the ‘Status’ or ‘Info’ tabs, please resolve the issues before continuing
Click on the ‘Troubleshooting’ tab, check the warning information, and hit ‘Enter Troubleshooting Mode’.
Troubleshooting mode will automatically deactivate the plugins and activate the default theme (This won’t affect users)
Leave only the “Directorist” activate and check if the issue persists.
Activate plugins one by one to detect which plugin is causing the error.
Let us know the test results, we will be happy to assist.
Regards,