Not able to login due to Invalid site key

  • Resolved yashjoshi27

    (@yashjoshi27)


    4 years, 8 months ago

    I am trying login to my company’s website, but due to wordfence recaptcha login security i am unable to access the site. Please suggest me is there any way i can change/uninstall wordfence from IIS as i am not having ftp access. I tried deleting the wordfence plugin but than its throwing lots of error. Please me suggest what to do.

    thanks,
    Yash

    • This topic was modified 4 years, 8 months ago by yashjoshi27.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @yashjoshi27

    We don’t recommend using Wordfence on IIS as outlined here under Operating System:

    https://www.wordfence.com/help/advanced/system-requirements/

    It appears that you have deleted the Wordfence directory below:

    ~/wp-content/plugins/wordfence

    You can install the Wordfence Assistant plugin:

    https://www.ads-software.com/plugins/wordfence-assistant/

    Now press the button Delete all Wordfence Data and Tables.

    Thread Starter yashjoshi27

    (@yashjoshi27)

    @wfphil thanks for your quick response.
    I have not deleted any files/directory from wordfence.
    Actually i am not able to login to wp-admin how to install wordfence assistant plugin?
    thanks in advance.
    yash

    Plugin Support wfphil

    (@wfphil)

    Hi @yashjoshi27

    Thank you for the update.

    When you said, “I tried deleting the wordfence plugin but than its throwing lots of error” – that implied to me that you successfully deleted the Wordfence plugin directory and errors were being generated for some other reason. If you are unable to delete the Wordfence plugin directory then you will need to ask your hosting provider for assistance.

    Once that is fixed and the Wordfence plugin directory has been deleted, then based on your description, you should be able to login to install the Wordfence Assistant plugin. Then you can use my prior instructions to be able to delete Wordfence firewall files and all Wordfence database tables.

Viewing 3 replies - 1 through 3 (of 3 total)
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