NOT ABLE TO REDEEM GIFTCARD

  • Resolved mangotreemedia1

    (@mangotreemedia1)


    1 year, 3 months ago

    when i click redeem giftcard in my “you have a gift email” then i try and redeem my giftcard from the checkout and i click place order there is an error “No payment method provided.” (ps: the gift card is applied and the product I’m buying with my giftcard becomes $0).

    it also doesn’t show the redeem gift card in cart or checkout

    I have stripe working for my other physical products on the store using “WooCommerce Stripe Gateway” by woocommerce

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author pimwick

    (@pimwick)

    It sounds like you may be using a payment gateway that isn’t compatible with the gift cards plugin.

    Can you send us a WooCommerce system report and we will see if there is something that we can do regarding the third party payment gateway. Log into your WordPress admin are and click on WooCommerce -> Status -> Get System Report.

    Is there a list of payment gateways that aren’t/are compatible?

    I’m getting an issue that people can no longer purchase gift cards. When they check out it says “Error Processing Checkout.”

    Plugin Author pimwick

    (@pimwick)

    We don’t have a definitive list of gateways, most of the major ones are supported (WooCommerce Payments, PayPal, etc).

    Typically if there is an issue with a payment gateway is while redeeming a gift card, not purchasing a new card. The PW Gift Card is marked as a Virtual product in WooCommerce. Does your payment gateway allow purchasing Virtual products?

    Yes, we are able to use it in other virtual products. Your product is the only one not able to check out. Should I make my own support ticket?

    Plugin Author pimwick

    (@pimwick)

    Yes, please open a separate support ticket since the original poster hasn’t replied and so I’m marking this thread as resolved.

    If you have the Pro version of the plugin you can contact us directly for priority support here: https://www.pimwick.com/contact-us/

Viewing 5 replies - 1 through 5 (of 5 total)
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