• Hi,

    for some reason we are not able to save any changes made in the options: the names cannot be changed and new options cannot be saved. What might be causing the issue? There is no cache plugin activated in the site right now.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Maarten

    (@maartenbelmans)

    Hi @korpiri

    So you make changes, press update, and then the page reloads and shows the old changes?

    Thread Starter Riitta Korpip??

    (@korpiri)

    Exactly. Possibly a conflict with another plugin? Although I wish the solution would be something else.

    Plugin Author Maarten

    (@maartenbelmans)

    Hi @korpiri

    Difficult to say now. Can you send me the following info:

    1) A screenshot of the complete admin page where the error occurs.
    2) The theme you are using.
    3) A list of active plugins.
    4) Please also check if there are any script errors on the page. Here are instructions on how to do that in the Chrome browser:

    a) Go to the screen where you are experiencing the error. In Chrome, navigate to?View > Developer > JavaScript Console?or?More Tools > JavaScript Console.

    b) The error console will open. If you don’t see any errors in red color try reloading the page. The error may be generated when the page loads.

    c) If an error appears in red, send me a screenshot.

    Thread Starter Riitta Korpip??

    (@korpiri)

    Hi,

    1) I made a short video so you can see how nothing changes as I try to change the text or add a new field: https://share.zight.com/04un84QY
    2) Astra
    3) A large and complex site, so many plugins. Everything worked fine until now:

    All in One SEO
    Astra Pro
    Autocomplete LearnDash Lessons and Topics
    bbPress
    Beaver Builder Plugin (Pro Version)
    Beaver Themer
    Checkout Field Editor for WooCommerce
    Classic Editor
    Code Snippets
    Complianz | GDPR/CCPA Cookie Consent
    Custom Adobe Fonts (Typekit)
    Custom Fonts
    Google Analytics for WordPress by MonsterInsights
    Gravity Forms
    Gravity Forms User Registration
    Import Users from CSV
    Invoice Gateway For WooCommerce
    LearnDash Content Cloner
    LearnDash Licensing & Management
    LearnDash LMS
    LearnDash LMS - bbPress Integration
    LearnDash LMS - Group Registration
    LearnDash LMS - Notifications
    LearnDash LMS - WooCommerce Integration
    Loco Translate
    ManageWP - Worker
    Post SMTP
    PowerPack for Beaver Builder
    Quiz Notifications for LearnDash
    Terms and Conditions Per Product
    Ultimate Addons for Beaver Builder - Lite
    Uncanny Groups for LearnDash
    User Role Editor
    ?Nav Menu Roles
    Visma Pay (Upotettu korttimaksaminen) maksulis?osa? (Woo payments)
    Visma Pay maksulis?osa?(Woo payments)
    WooCommerce
    WooCommerce Subscriptions
    WooCommerce.com Update Manager
    WPForms Lite
    Yoast Duplicate Post

    4) No errors in console
    Plugin Author Maarten

    (@maartenbelmans)

    I was not able to reproduce this on my side. I may need some more information from you that’s not suitable to be shared on a public forum. Can you contact us through our “presale” contact form here: https://www.studiowombat.com/request-support/ so we can converse over email? Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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