Not able to scan

  • Resolved minaxi11

    (@minaxi11)


    10 months, 1 week ago

    • Scan FailedThe scan has failed because we were unable to contact the Wordfence servers. Some sites may need adjustments to run scans reliably.?Click here for steps you can try.(opens in new tab)The error returned was:There was an error connecting to the Wordfence scanning servers: cURL error 35: OpenSSL SSL_connect: Connection reset by peer in connection to noc1.wordfence.com:443
    • At the time of scan above error received
    • This topic was modified 10 months, 1 week ago by minaxi11.
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  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @minaxi11,

    The cURL error 35 appears when you’re unable to connect to our servers using SSL.  This can happen on older versions of cURL or, in some cases, due to proxying.  Please ensure you’re using an updated version of PHP and cURL and try running the scan again.  

    If the scan continues to fail due to cURL error 35, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)
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