not able to select bussiness location

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Best,

    Ross

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Thanks for sending that, nothing really looks off there that stands out.

    Can you try disconnecting Square entirely in the settings page, and then reconnecting it?


    Link to image: https://d.pr/i/U8uRWK

    Thread Starter kiranzaware1

    (@kiranzaware1)

    I tried re activating square but still not getting business location
    In square, i selected Virtual Terminal and that returns no location, is that giving any issue?
    https://squareup.com/terminal/error/noLocations

    • This reply was modified 4 years, 7 months ago by kiranzaware1.
    Plugin Support Aashik P – a11n

    (@aashik)

    In square, i selected Virtual Terminal and that returns no location, is that giving any issue?

    I’m not exactly sure how Virtual terminal works as there’s no integration for our extension with that.

    That said, can you please confirm that you’ve followed the instructions in Square for WooCommerce Documentation to set up the integration?

    If yes, can you please enable logging for Square under WooCommerce > Settings > Square > Settings:

    square
    Link to image: https://d.pr/i/YAvv9A

    And then attempt to disconnect and reconnect Square, do you see any errors reported if you access WooCommerce > Status > Logs > Search for? Square logs in the drop-down at the top-right section and click on view button?

    Can you please copy-paste the logs you’re seeing there?

    Thread Starter kiranzaware1

    (@kiranzaware1)

    [ SNIP! ]

    • This reply was modified 4 years, 7 months ago by kiranzaware1.
    • This reply was modified 4 years, 7 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @kiranzaware1 Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

    If you need share that data please use https://gist.github.com/ or https://pastebin.com/ instead and post the link to that paste.

    Thread Starter kiranzaware1

    (@kiranzaware1)

    Hi,
    @aashik
    pls check error log in below link
    https://pastebin.com/bkyXFXuu

    • This reply was modified 4 years, 7 months ago by kiranzaware1.

    Hi there @kiranzaware1,

    Thank you for sending us the logs!

    I see that there are two locations fetched from Square: one is called CBD Love (Active) and the second one Website (Inactive).

    I assume that you’re trying to connect to CBD Love. From the logs, I see that Credit Card Processing is not enabled for this location which is a requirement for a location to show up in Square settings.

    This is how a location with Credit Card Processing enabled looks like in the log:


    Link to image: https://d.pr/i/5n93s8

    Please reach out to Square to confirm that your CBD Love location has this capability.

    Have a great week ahead!

    Hi there @kiranzaware1,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Enjoy the rest of your day and stay safe!

Viewing 9 replies - 1 through 9 (of 9 total)
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