Not able to send on GoDaddy or Gmail

  • Resolved kjoamo

    (@kjoamo)


    10 years, 7 months ago

    I was able to send a test email and a test newsletter.
    Then the SSL certificate was added to my site.
    Now I am receiving errors when I try to send both from the website and my gmail account.

    Here is the debug information:
    WordPress Version: 3.9.1
    SendPress Version: 0.9.9.9.7
    PHP Version: 5.4.26
    PHP Memory Limit: 256 MByte
    PHP Memory Used: 7.3 MByte
    MySQL Version: 5.5.36

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Ports:
    Port 25: open
    Port 465: blocked
    Port 587: blocked

    // Generated by the SendPress Plugin //

    Multisite: No

    SITE_URL: https://www.funinkeywest.com
    HOME_URL: https://www.funinkeywest.com

    WordPress Version: 3.9.1
    Permalink Structure: /%postname%/
    Active Theme: Twenty Twelve 1.4

    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, sp-standard, sp-custom, sp-form

    Platform: Apple
    Browser Name: Safari
    Browser Version: 6.1.5
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_7_5) AppleWebKit/537.7
    7.4 (KHTML, like Gecko) Version/
    6.1.5 Safari/537.77.4

    SP Version: 0.9.9.9.7

    PHP Version: 5.4.26
    MySQL Version: 5.5.36-cll-lve
    Web Server Info: Apache mod_fcgid/2.3.10-dev

    WordPress Memory Limit: 40MB
    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Upload Max Size: 32M
    PHP Post Max Size: 48M
    PHP Upload Max Filesize: 32M
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: Welcome (#378)
    Page For Posts: (#0)

    WP Remote Post: wp_remote_post() works

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.

    ACTIVE PLUGINS:

    Akismet: 3.0.1
    Contact Form 7: 3.9
    Custom Facebook Feed: 1.9.9.3
    Go Daddy Quick Setup: 1.04
    Google Analytics Dashboard for WP: 4.3.1
    Growmap Anti Spambot Plugin: 1.5.5
    Hide Admin Bar From Non-admins: 1.0
    Limit Login Attempts: 1.7.1
    Paid Memberships Pro: 1.7.12
    SendPress Newsletters: 0.9.9.9.7
    Theme My Login: 6.3.10
    Weather Widget by Calcatraz: 1.3.7
    WordPress SEO: 1.5.4.2
    WP Hide Dashboard: 2.2
    WP Policies: 1.0
    WP Simple Paypal Shopping cart: v3.9.9

    https://www.ads-software.com/plugins/sendpress/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Josh Lyford

    (@joshl)

    HI kjoamo,

    Do you have a copy of the error message that you could provide. We run all of our sites with SSL and have not seen any issues.

    Josh

    Thread Starter kjoamo

    (@kjoamo)

    Sure – here’s the weird thing. When I click the option to send through my website and do not click the Go Daddy box (since I am using the Go Daddy hosting), the test email comes through just fine. The first test newsletter came through fine as well. Then I go to send out my first newsletter to subscribers and it sends (no error message), but none are received. So, I click the Go Daddy Box and try to send a test email and this is the error message I get:

    SMTP Debug Info

    Port 465 seems to be blocked. Gmail may have trouble

    Port 587 seems to be blocked.
    SMTP Error: The following recipients failed: [email protected]
    SMTP -> FROM SERVER:220-p3plcpnl0494.prod.phx3.secureserver.net ESMTP Exim 4.82 #2 Thu, 07 Aug 2014 06:45:32 -0700
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    CLIENT -> SMTP: EHLO https://www.funinkeywest.com
    SMTP -> FROM SERVER:250-p3plcpnl0494.prod.phx3.secureserver.net Hello p3plcpnl0494.prod.phx3.secureserver.net [50.62.176.21]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    CLIENT -> SMTP: MAIL FROM:
    SMTP -> FROM SERVER:250 OK
    CLIENT -> SMTP: RCPT TO:
    SMTP -> FROM SERVER:550-Please turn on SMTP Authentication in your mail client.
    550-p3plcpnl0494.prod.phx3.secureserver.net (www.funinkeywest.com)
    550-[50.62.176.21]:32391 is not permitted to relay through this server without
    550 authentication.
    SMTP -> ERROR: RCPT TO command failed: 550-Please turn on SMTP Authentication in your mail client.
    550-p3plcpnl0494.prod.phx3.secureserver.net (www.funinkeywest.com)
    550-[50.62.176.21]:32391 is not permitted to relay through this server without
    550 authentication.
    SMTP Error: The following recipients failed: [email protected]

    Then if I change and try to send through gmail, this is the error message I get:

    SMTP Debug Info

    Port 465 seems to be blocked. Gmail may have trouble

    Port 587 seems to be blocked.
    SMTP connect() failed.
    SMTP -> ERROR: Failed to connect to server: Connection refused (111)SMTP connect() failed.

    The only changes I made after sending the first test email and test newsletter was Go Daddy added the SSL certificate.

    Plugin Author itdoug

    (@itdoug)

    It looks like Go Daddy may have blocked the ports need from. They are very strict when it comes to sending email. Our pro version has support for sending through third parties which would remove Go Daddy from the loop. I have also seen some people have some success with the various SMTP plug-ins out there, but we don’t support those. Your mileage may vary.

    I was having a problem with this until I installed WP-Mail-SMTP.

    awtx

    (@awtx)

    This is a quick update since this thread is still open.
    Don’t use SMTP plugins with GoDaddy hosted websites.
    YOU CANNOT SEND EMAIL THROUGH ANY SMTP PORT FROM A GODADDY HOSTED WEBSITE.

    GoDaddy has ports 25, 465 & 587 blocked and will not open them. You must send admin messages and form email directly to a GoDaddy hosted email account or forwarder.

    More details and a SOLUTION in this thread:
    https://www.ads-software.com/support/topic/smtp-connect-failed?replies=24#post-6758871

    Plugin Author itdoug

    (@itdoug)

    @awtx. Thanks for the info. Now all the Go Daddy issues people have experienced make more sense.

    Another option would be to use our Pro version and send through 3rd party like Mandrill using their API. https://sendpress.com/blog/7635/sendpress-mandrill-quick-start-guide/

    @itdoug https://www.ads-software.com/plugins/postman-gmail-extension/

    I was having the same problem and found the solution. The answer is the cPanel MX Entry setting.

    By default it is set to Local Mail Exchanger in which case the web server tries to handle email that it believes are for it (i.e. email that originates from the same domain as the website).

    To solve the problem, login to cPanel and change MX Entry to Remote Mail Exchanger in which case the web server will let the MX Records in your DNS to route the email.

    Once you do this, there is no need for any WordPress SMTP plugin at all.

Viewing 8 replies - 1 through 8 (of 8 total)
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