Not Able to Start The Course

  • Resolved developer3189

    (@developer3189)


    1 year, 5 months ago

    Hi,

    We are using Ver 3.0.7 of Materstudy LMS plugin(free version) and for some reason the course doesn’t start when clicking on start course button.

    Is this because we are using elementor theme and I read some of the other users saying the they are also having trouble using the plugin along with elementor theme?

    Kind regards

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello, @developer3189

    We tested this case on our dev servers with the “Hello Elementor” theme (with the Elementor plugin), however, we did not find this issue.

    The reason for this case is most likely incorrectly configured permalinks. For the website to work correctly, please make sure they are set to “Post name“. Please go to settings -> permalinks:

    Screenshot

    If this case does not change after setting up permalinks, please describe your website setup in more detail, if possible, record a video of this issue (you can use Loom for recording) and we will definitely help you.

    Best regards.

    Thread Starter developer3189

    (@developer3189)

    Hi,

    Thanks for getting back to me. We are using the “Post name” permalink option.

    And I also noticed a javascript error message popping up on the course page.

    Screenshot

    Do you think this is the reason what’s causing the plugin to not work correctly?

    Let me know if you would like to check our staging website.

    Kind regards

    Plugin Support juliastylemixthemes

    (@juliastylemixthemes)

    Hello developer3189,

    We checked the case with the fresh LMS plugins without any extra plugins and could not detect any issues.

    Could you please recheck the case by deativating extra third-party plugins?

    As an option, could you please install the LMS plugins on a new local host to check if the issue will appear again?

    Best regards

    Thread Starter developer3189

    (@developer3189)

    Hi Julia,

    Will give it a go.

    Also, is there an option to download the previous versions of the plugin. I also want to try and install one of the older versions just to see if that’s gonna go the trick.

    Kind regards

    Hi, @developer3189

    The plugin can be rolled back using the WP Rollback plugin (only works with free plugins that can be downloaded from the WordPress repository). After installing this plugin, an option will appear to select one of the previous versions of the plugin:

    Screenshot

    However, please be careful when switching versions and create a backup of the website.

    Best regards.

    Thread Starter developer3189

    (@developer3189)

    Hi Stan,

    Not sure what I did but its working correctly right now.

    Kind regards

    Plugin Support juliastylemixthemes

    (@juliastylemixthemes)

    Hello,?developer3189,

    Thank you for feedback.

    Let us know if there will be questions according to the LMS plugin default settings and options. We will be glad to assist you.

    Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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