• I can see that our portfolio and gallery data is missing, site is operational since a year and now we are seeing all these issues, can someone throw some insights on this please.

    The page I need help with: [log in to see the link]

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  • Thread Starter prasannahechci

    (@prasannahechci)

    Hello there, thank you for replying in so detail but unfortunately we haven’t made any changes after the site is published, recently there was an auto WP update took place, we received an alert email about that. Do you think that could be the reason for these issues?

    Moderator James Huff

    (@macmanx)

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://themegoods.ticksy.com/?envato_item_id=13304399

    Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Viewing 2 replies - 1 through 2 (of 2 total)
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