Not adding new subscribers

  • Resolved d6collab

    (@d6collab)


    1 year, 8 months ago

    Hi, why is this plugin suddenly adding new paying subscribers to trash instead of the list the paid to join? Please advise!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter d6collab

    (@d6collab)

    Just had to restore more BRAND-NEW subscribers from the trash! Why is this plugin subscribing people to the trash & not the LIST they subscribed to??? This is a PAID list people are subscribing to, so I really need this to stop happening now. Please advise! What do I need to do to make this STOP happening NOW? Or am I gonna have to switch to a different email service & rate this one accordingly?

    Thread Starter d6collab

    (@d6collab)

    Just had to fish MORE subscribers to my PAID list out of the trash! Is anyone going to address this anytime soon, or am I just gonna have to find another option & give this plugin a very poor rating & review in the repository?

    This is VERY inconvenient for me, & based on this experience, I would NEVER use your paid version, which I was considering if the free version worked well, but it does not.

    If there’s no resolution to this by Monday, I’ll be finding a new option, uninstalling your plugin, rating/reviewing it accordingly, & telling everyone I know not to use it, especially if it’s for PAYING customers. Please advise before I have to resort to the nuclear option! Thanks!

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @d6collab ,

    Thank you for reaching out to us.

    Can you confirm if the WordPress User List isn’t disabled? If it’s disabled subscribers who belong to that category will be sent to the trash.

    Ref: https://kb.mailpoet.com/article/133-the-wordpress-users-list

    I hope this helps.

    Have a great day

Viewing 3 replies - 1 through 3 (of 3 total)
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