Not adding the product from upsell page and freeze on the upsell page

  • Resolved ariful48

    (@ariful48)


    4 years, 3 months ago

    Hi,
    I need help cartflows with stripe problem on my client website.

    When I making the sales funnel, I added my stripe test publishable key and secret key on the site. after finish the task I have added the client’s live publishable and secret key on the site. then it’s not working properly.

    I’ve used cartflows and woocommerce-gateway-stripe.4.5.1 for making sales funnel. after the first payment, customers need to add upsell product by clicking ADD TO MY ORDER button. but it’s not adding from upsell page. here is the link below.

    https://iyaa.info/yoga-certification/

    When I used my test key it’s worked fine. now it’s not working also with my test key.

    I already cleanup the database with this code:
    DELETE FROM wp_usermeta
    WHERE meta_key IN ( ‘_stripe_customer_id’, ‘_stripe_source_id’, ‘_stripe_card_id’ );
    DELETE tokenmeta FROM wp_woocommerce_payment_tokenmeta tokenmeta
    INNER JOIN wp_woocommerce_payment_tokens ON wp_woocommerce_payment_tokens.token_id = tokenmeta.payment_token_id
    WHERE wp_woocommerce_payment_tokens.gateway_id = ‘stripe’;
    DELETE FROM wp_woocommerce_payment_tokens WHERE gateway_id=’stripe’;

    —
    thanks and
    Regards,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @ariful48

    Thank you for getting back to us!

    I have gone through the checkout page and it seems that you are using Mollie Payment gateway. Have you disabled the Stripe Payment gateway on your website?

    Actually, there are two types of modes provided by the Stripe Payment gateway. First one is Live and second is Test/Sandbox.

    If you have put the Payment mode in Test and added the Live API credentials then it will not work. Likewise, for the Live Mode and Test API Credentials.

    You can also check the reason why the Payment gateway is not processing the order from the payment gateway’s logs. If you have enabled the Logging option in WooCommerce -> Settings -> Payments Tab -> Stripe Gateway Option then try placing an order once again.

    The stripe’s log for it will be located at WooCommerce -> Status -> Logs Tab -> Select the latest date Stripe Log and search for the error message.

    I hope this helps you.

    Feel free to get in touch in case you need more assistance. You can contact us via opening a support ticket from our website too.

    Thread Starter ariful48

    (@ariful48)

    thank you for the check.
    the problem is with the latest woo-commerce. I’ve uploaded the downgrade version of woocommerce. now it’s working. when you’ve visited our page that time I’ve deleted stripe and installed Mollie payment gateway. it was getting another error “Could not create Credit card payment.”

    thanks again
    Dhrubo Arif

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @ariful48

    I am glad that it is working at your end.

    Feel free to get in touch in case you need more assistance. You can also open a new support topic if you are having more questions.

    Have a great day ahead & stay safe.

Viewing 3 replies - 1 through 3 (of 3 total)
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