Not adding to audiences

Hello,

I checked your website but did not see any form created using our plugin. Can you please share more details of where to find this form?

TX! Should be bottom toolbar maybe was cache – i just cleared can you check now? https://prntscr.com/stunry

Hey @valuewalk,

I just tested the form using my personal email “me@harish….com”. Can you please check if it was added to your list?

Thanks, I am having the same issue. I have double opt in selected, API key is linked, form created with the plug in and code posted onto this page:

https://lifetools.com/every-mind-matters-nhs-support/

I have tried 4 times over the past 24 hours. At no time did it refuse to post the request saying the contact was added, implying at no point did it send the contact to the MC contact list.

Guidance appreciated.

Please set it plugin to “log everything” on MailChimp for WP > Other page, try again, and see is anything shows up in the log at all.

@nigelrs please create your own topic in this forum so that we can deal with your issue separatly, even though an issue may appear to be the same, often it needs different steps to debug and it can become messy is we have to deal with two different issues in 1 thread at the same time. So maybe you can also set the log to “log everything” and xccreate a new thread where you post what shows up in the log. Thanks!

Thank you Lap for your help

I did it and got “[2020-06-05 08:38:43] INFO: Top Bar > Successfully subscribed tool*******@gm***.com”

It did redirect after i entered email to landing page but it doesnt show up in mailchimp? Could this be our CDN/cache blocking the connection?

That message means the plugin did successfully send the email subscriber to MailChimp and MailChimp confirmed it was received. From there it is “out of our hands”.

Note that the double opt-in setting in your MailChimp account is overruled by the setting on the form within our plugin, so please check MailChimp for WP > Form > Settings to see if double opt-in is turned on or not. If it’s turned on there, contacts won’t show up until they click the confirmation link in their email. The opt-in email is send by MailChimp, not by the plugin. It could end up in your spam.

When double opt-in is turned off for this form the contacts are seen as “imported” and should show up right away. In some edge cases MailChimp turns off the possibility to add contacts without double opt-in. So it’s worth testing with double opt-in turned on to see if it makes a difference.

Hope that helps. If you have any questions, please let me know!