Hello there,
Thank you for writing to us. Our free version doesn’t have the mailchimp feature. Is this the query for our PRO version? If yes then after fetching the list from the MailChimp, did you also check the list in the general settings of the form like in the screenshot below?
https://prnt.sc/nXfbgaSJS6nS
If you are using our PRO version then the appropriate channel for placing the support tickets is from the contact form available in the link below. So please reply us from the link below.
https://codecanyon.net/user/wpshuffle#contact
Regards,
WP Shuffle