Not all emails are coming through

  • Hi,

    I am currently trying to figure out a problem with receiving emails from my websites as in they are not always being received.

    Here is the setup:
    WordPress 5.4.1
    Gravity Forms Version 2.4.18

    When a form is being filled in, the Gravity Form notification is saying that it has been sent successfully to the sending server. However, they are somehow getting lost somewhere after that.

    The website is set to (say) https://www.domain1.org.uk

    All our emails for the organisation go to [email protected] and these emails are set up with Exchange server in-house.

    So, I have set the ‘Send From’ to my email address [email protected]

    There is a warning here that this should come from the same domain as the website (www.domain1.org.uk). However, as our emails do not use that domain I have presumed I am ok to discard this – perhaps this is the problem???

    I have been in touch with our internal Tech guy who looks after the Exchange server and he has checked and says they never got there.

    Some further notes:
    1. Some emails are getting sent to a colleague at their email address (as set with another form with the same settings)
    2. I have received the emails to my personal email (sky/yahoo) as well as to a Gmail one too.

    If I set up an email with our domain host for [email protected] specifically to set the send email address (better still use an SMTP plugin) – will this work?

    Can anyone see where the problem may lie?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    When a form is being filled in, the Gravity Form notification is saying

    You’re using a commercial theme. For Pro or commercial product support please contact the author directly on their site.

    Gravity Forms Support: https://www.gravityforms.com/support/

    The author can’t have a conversation with customers here. That’s not permitted for anyone.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    As the author is aware, commercial products are not supported in these forums.

    @dawnted

    If you are using Exchange, the WPSMTP plugin is super easy to configure :
    https://www.ads-software.com/plugins/wp-smtp/
    It resolved al my Gravity forms issues.

    I also installed WP Mailing Logging to look at the headers.

    Thread Starter dawnted

    (@dawnted)

    @corrinarusso

    Thanks for your reply.

    Ideally this is how I want to do it, but when I asked our tech support a while back about using smtp, his reply was that it was not set up to be used on our Exchange. I have requested this again but still waiting for a reply.

    This is why I am wondering if I can use an email set up specifically for the smtp details from our web host but not have to have access to it for messages, etc. Hope that makes sense.

    @t-p

    I did not consider this to be a Gravity Forms problem to be honest hence why I’ve posted in the forum rather than contacting GF support. I just mentioned what I was using for the forms for information. I thought it was a WordPress sending emails problem.

    • This reply was modified 4 years, 9 months ago by dawnted.

    @dawnted

    I would go back to your Exchange guy, and ask him for the smtp paramters in order to connect from your domain. They just need to setup an authentication in Exchange.
    Then you can connect that WP SMTP plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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