Not all form submissions get delivered to all emails

  • Hello. I set the form submissions to deliver to three different emails (one is the webmail and another 2 is to gmail accounts). But some emails (especially @yahoo.com) does not get delivered to the gmail accounts. not even in spam, although i do see the email in the roundcube webmail.

    more details view here: https://imgur.com/a/hfy4m5S

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPKube

    (@wpkube)

    Hi @asyahdu

    The plugin uses the emailing functionality that’s built in WordPress. If emails are not being delivered to all the addresses then it’s unlikely to be specific to the plugin.

    There’s a lot of potential reasons for email deliverability issues.

    You can use a plugin like https://www.ads-software.com/plugins/wp-test-email/ to test sending emails to specific email addresses.

    Can you test it out with the email address with which you’re having issues?

    Thread Starter asyahdu

    (@asyahdu)

    I tested it out using the plugin and it worked fine.

    Thread Starter asyahdu

    (@asyahdu)

    I tried testing out on the form on the website using different service providers. Here are the results.

    [email1]@yahoo.com – delivery failed to gmail.
    [email2]@yahoo.com – delivery failed to gmail.
    [email3]@gmail.com – delivery success to gmail.

    Could the problem be yahoo itself?

    Plugin Author WPKube

    (@wpkube)

    The next step after the test emails would be to set up an email log and then redo the steps that cause the issue.

    For that you can use https://www.ads-software.com/plugins/wp-mail-logging/

    After you activate it, try the contact form and then go to the mail log (in the WP admin), check if it shows any errors.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Not all form submissions get delivered to all emails’ is closed to new replies.