not all stores shown

Hi there!

There is a number of reasons that some of the stores may not be showing. The most common is that the Google Maps reverse geocoding API didn’t get the coordinates right when entering the stores. Maybe it is because it couldn’t determine the latitude and longitude from the provided combination of address, city, postcode, etc.

To find out if this is the case, please try editing in your WordPress backend some of the stores that are not showing up. You’ll see there is a preview map with the point where the store is located, along with the lat, lng fields with the coordinates. These values are calculated by Google upon saving. If no lat, lng are saved for that store, you can try forcing a new geocoding by pressing the “Preview location” button (see screenshot).

As for the “pending” issue, this is also related to the previous. Normally stores will only go to draft / pending, when the address fails to geocode (for whatever reason).

Also, the https certificate for this staging site is not valid, and sometimes the Google Maps services don’t work very well when called from non-valid https sites.

Please check out if your stores are affected by bad geocoding and get back to us if you find out anything relevant.

Regards,

Hi,

Thanks for your help.

I could solve the pending problem. I also acitvated the ssl certificate.

Now i recognised that the stores are not shown in the desktop on my browser. But when I access the website and the store map with my phone, I can see the stores/people?

https://staging.rita-messmer.ch/maps/

Do you have a logical explenation for that behaviour?

Kind Regards
Stefan

Hi again!

I have been checking your staging website and I have been unable to reproduce your issue. I have performed several searches both from desktop and mobile and I am always getting the same results.

See this example when searching “Gallen”: desktop (screenshot), mobile (screenshot).

Please let me know of a search that is not working for you the same way on desktop and mobile so I can try it out.

Regards,

Hmmm.. in the desktop browser it looks the same for me. But check out mobile. There are two additional entries:

https://drive.google.com/file/d/1KBinpVOuw030hus6VmSDI2zuQ-HwW5vZ/view?usp=drivesdk

Regards

Hi again,

I’m sorry but I am unable to see the difference. In the example before, searching for “Gallen” gave me the same results both in desktop and mobile. And if I don’t search anythihg, the default map that loads displays the same 7 locations both in desktop and mobile. What am I missing here?

Could you please indicate a search that is returning a different number of stores in desktop vs mobile?

Regards,