• Resolved redrokerd

    (@redrokerd)


    Hi. I’ve tried importing from a CSV file that contains over 500 users. After an apparently successful import, only 203 users are created. I tried using separate files, editing columns, checking any kind of error… it gets me 203 users every single time no matter what. Is there any way to figure out what’s wrong? Thanks very much in advance.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @redrokerd,

    This is a problem with your hosting limits.

    You can split your csv to import it in two or three times.

    You can also ask your hosting to increase time limits.

    • This reply was modified 4 years, 9 months ago by Javier Carazo.
    Thread Starter redrokerd

    (@redrokerd)

    Thanks, Javier. I did try splitting the file in 3 parts. Tried it both on my local server and production host. Still same result: 203 users are created. I checked any similarities between failed records but didn’t find any, so I can’t see how some users are created and others are not. Any idea?

    Plugin Author Javier Carazo

    (@carazo)

    Uhm, maybe you are trying to import users that already exists?

    Thread Starter redrokerd

    (@redrokerd)

    Nope. The problem also happens importing the same file in other WP websites. There seems to be something wrong with the CSV file. Maybe something about special characters? Changing it from unicode utf-8 to ascii gives me a few more users but still not all of them. It’s very strange.

    Plugin Author Javier Carazo

    (@carazo)

    @redrokerd,

    Really strange.

    No errors?

    Thread Starter redrokerd

    (@redrokerd)

    No errors. In fact the message I always get is that the import was successful but then not even half of the users are actually created.

    Plugin Author Javier Carazo

    (@carazo)

    I cannot tell you much more from here but this is really strange.

    Thread Starter redrokerd

    (@redrokerd)

    Just so you know, this was the problem: the first column, which is reserved for username, was also the first name of each user. Since a WP user needs to have a unique username, the import skipped through every repeated name, importing about half of them.

    I hope this helps other people in case the same thing happens to them.

    Plugin Author Javier Carazo

    (@carazo)

    @redrokerd,

    First name is never a good username so please, use a better one.

    And yes, please read documentation before importing to prevent those problems.

Viewing 9 replies - 1 through 9 (of 9 total)
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