Not All Variations come up

  • nerdsysop

    (@nerdsysop)


    7 months ago

    I had the site up with about 300 products, decided to start using Gelato as my major POD provider. Realised (on average) only 7 variation sizes would show up, yet in the variations backend of woocomerce all were there but a few had ANY SIZE written instead of A0 or A3 for example…

    Thinking it might be plugin conflictions etc, I decided to redo the website from scratch and monitor what plugins etc I put in..

    The site is currently barebones with basically woocomerce and Gelato installed and I’m getting the same issue.

    Please disregard the look of the site and the amount of products. In trying to fix this issue I started the site with barebones installed to try and work out what the issue is.

    Basically when I synch products to the store and have 10+ variations, if i’m lucky 7 will turn up on the store front. Mostly it seems the “A”sizes don’t come across properly. But it’s random, I can have 7 products, then 9 but not the entire lot.

    I striped back the site to problem solved, and at first I thought I was thinking it was a synch issue. I’m at a loss as to what it can be except the fact that the plugin is getting old, which is a pity as I love Gelato…

    • This topic was modified 7 months ago by nerdsysop.

    The page I need help with: [log in to see the link]

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  • Plugin Support gelatosupport

    (@gelatosupport)

    Hello,

    Thank you for reaching out to us about the issues you’ve experienced with the Gelato app. I’ve located your account and reached out to you directly for further details on the affected products to investigate this matter.

    Your feedback is invaluable to us, and we’re committed to resolving this matter promptly to ensure you have a seamless experience with the Gelato app.

    If you have any further questions or concerns, please don’t hesitate to contact us either here or through our direct communication channels.

    Best regards,
    Bart
    Gelato Support Team

    Thread Starter nerdsysop

    (@nerdsysop)

    Thanks Bart, I’ve sent you a few emails (lol) Hopefully makes sense…

Viewing 2 replies - 1 through 2 (of 2 total)
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