Not allowed to create tickets as this user.

  • Resolved gabrielcoutinho

    (@gabrielcoutinho)


    5 years ago

    Whenever I try to create a ticket in “Remote Ticket” an error appears “Sorry, you are not allowed to create tickets as this user.”, I have tried to change the settings, I have tried to change the roles of users, but in no way can send a ticket with the remote ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Stênio Aníbal

    (@stenioanibal)

    Same error here! Please, reply to us on how to fix this because the permission error for the user no makes any sense with the remote ticket purpose.

    Stênio Aníbal

    (@stenioanibal)

    The error appears only in the local version. If you make deploy to a production server, the remote ticket works like a charm.

    I believe this is an interesting point to the docs.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @stenioanibal,

    Thanks for letting us know that your tickets work properly. @gabrielcoutinho, let us know if the problem continues by moving settings to a production server.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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