Hi Fezzi,
We’re sorry to hear that your experience didn’t meet your expectations. Providing a seamless experience for all our users is our top priority.
In most cases, uninstalling the plugin is straightforward and doesn’t require removal from the server. If you’re encountering this issue, it’s likely because your hosting provider may have pre-installed it in the MU folder, which can cause this behavior. We strictly adhere to WordPress guidelines, ensuring a clean and easy uninstall process. If you submit a support ticket in the forum, we’d be happy to assist in resolving this for you.
We want to reassure you that the free version is trusted by millions of users and large hosting companies. For those seeking additional protection, we offer a premium version with enhanced features. Please also consider that maintaining the free plugin, including offering support, requires significant resources. Upgrading not only provides advanced protection for the user, but helps us continue improving WordPress security for everyone.
Thank you for your feedback.