Not authorized to access Plugin settings – also no product synchronization

?? hey @liri89

Thanks for reaching out about this. Let’s troubleshoot it together!

The message appears: “Sorry, you are not authorized to access this page.”

Could you please provide us with a screenshot so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Additionally, my feed is no longer updated – new products are not pushed to Merchant Center. How can I solve the problem?

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

We await your response to better assist you.

Hey, thank you for your help!
Please find the screenshot and system status here: https://quickforget.com/s/a325dc8d605eb03d1ebe128e05367c80f6243430244635eb?

Hi @liri89,

Thank you for providing your SSR. As a quick test, can you try updating your Google Listings & Ads plugin to 2.6.6? If this still doesn’t fix the issue, can you please run a conflict test to learn more about what’s interfering with your install?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, maybe a plugin is interfering here, as there are 42 active plugins, you’ll want to deactivate all plugins except for WooCommerce and Google Listings & Ads and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.

Some important considerations:?
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like?Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.

You can find more about this in this?guide.

Please let us know about your findings.
-OP

Hi, Thanks for the help. The current version of Google Listings & Ads (version 2.6.6) was already installed. I just switched to Storefront with the Health Check and Troubleshooting plugin and disabled all other plugins. Unfortunately it doesn’t make any difference, the same error still appears… What else could it be?

Hi @liri89,

Hi, Thanks for the help. The current version of Google Listings & Ads (version 2.6.6) was already installed. I just switched to Storefront with the Health Check and Troubleshooting plugin and disabled all other plugins. Unfortunately it doesn’t make any difference, the same error still appears… What else could it be?

This is unusual and indicates something else is happening. Can you please?enable WP Debug?and try again? Then please share the log found in?WooCommerce → Status → Logs?and inside the error log file generated on your server.

You can do this on a staging site without interacting on your live site:?https://woo.com/posts/what-is-staging-site-wordpress-how-to-set-one-up/.

This will provide with more insight as to what could be happening here!

Thanks!
-OP

Hi,
Thanks! I found a solution – everything is pretty weird… On another computer (Microsoft) it works without any problems. I then call up the plugin settings as usual and update the feed again. It still doesn’t work on my own computer (Mac Book) but for now I have a solution to the problem.

?? hey @liri89

That’s great to hear! Thanks for letting us know.

I’ll go ahead with closing this thread, since a solution was found. We’re happy to help, so please feel free to reach out to us again, by opening a new one, if you have any other questions.

Cheers!

• This reply was modified 11 months, 3 weeks ago by anastas10s. Reason: added clarification