not available for the account number

  • Resolved K3on

    (@0xk3on)


    2 years, 4 months ago

    I got an error “Rates and transit times are not available for the account number entered. For immediate assistance, please contact your local FedEx Customer Service. ”
    What does it mean? What do I need to tell the customer service?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WojtekPS

    (@wojtekpyrgies)

    Hi @0xk3on,

    I believe it might be related to some settings on your FedEx account.

    If You contact FedEx customer service, please provide them with an error message you are getting and mention that You are using our plugin to connect with FedEx API.

    However, before you do that, please double-check if You have followed all the necessary steps to obtain all required FedEx account credentials – How to obtain FedEx credentials →

    Let me know if FedEx customer service was able to help.

    Kind regards,
    Wojtek

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    We haven’t received any response to the above, so I’m marking this topic as resolved.

    Wojtek

    Thread Starter K3on

    (@0xk3on)

    My account is from Turkey, and I am still getting this error, is this plugin works with international accounts or just US accounts?

    Rates and transit times are not available for the account number entered. For immediate assistance, please contact your local FedEx Customer Service

    <?xml version="1.0"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="https://schemas.xmlsoap.org/soap/envelope/">
  <SOAP-ENV:Header/>
  <SOAP-ENV:Body>
    <RateReply xmlns="https://fedex.com/ws/rate/v28">
      <HighestSeverity>ERROR</HighestSeverity>
      <Notifications>
        <Severity>ERROR</Severity>
        <Source>crs</Source>
        <Code>991</Code>
        <Message>Rates and transit times are not available for the account number entered. For immediate assistance, please contact your local FedEx Customer Service.</Message>
        <LocalizedMessage>Rates and transit times are not available for the account number entered. For immediate assistance, please contact your local FedEx Customer Service.</LocalizedMessage>
      </Notifications>
      <Notifications>
        <Severity>WARNING</Severity>
        <Source>crs</Source>
        <Code>556</Code>
        <Message>There are no valid services available. </Message>
        <LocalizedMessage>There are no valid services available. </LocalizedMessage>
      </Notifications>
      <TransactionDetail>
        <CustomerTransactionId>Flexible Shipping FedEx</CustomerTransactionId>
      </TransactionDetail>
      <Version>
        <ServiceId>crs</ServiceId>
        <Major>28</Major>
        <Intermediate>0</Intermediate>
        <Minor>0</Minor>
      </Version>
    </RateReply>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Viewing 3 replies - 1 through 3 (of 3 total)
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