Not being redirected to thank you page

  • Resolved veronicakerblad

    (@veronicakerblad)


    7 years, 9 months ago

    I have a basic WPForm in a Popup Maker popup, which after completion and submission, should be directed to a thank you page. However, it only goes to a blank white page after hitting send.

    I tested and checked the form in a regular page, and there I have the same problem.

    What could the issue be? I have another WPForm which works perfectly fine, but this form for some reason does not work.

    Thanks!

Viewing 1 replies (of 1 total)
  • Plugin Author Jared Atchison

    (@jaredatch)

    Hey veronicakerblad,

    Thanks for reaching out!

    A blank page usually indicates there is an error due to a conflict with another plugin.

    The best way to help determine what the cause is:

    1 – Edit the wp-config.php file inside your website

    2 – Look for the line define('WP_DEBUG',false) which is often towards the bottom – change false to true

    3 – After that line add the following 2 lines:
    define('WP_DEBUG_DISPLAY',false);
    define('WP_DEBUG_LOG',true);

    4 – Save the wp-config.php changes

    5 – Go edit your form and reproduce the error. This will create an error log on your site we can use to get more details on the issue.

    6 – Open the file /wp-content/debug.log thats inside your website

    7 – Let us know whats inside this file – it will be the details that will point to where and why the error is happening.

Viewing 1 replies (of 1 total)
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