not calculating correctly

Hello @jodi40

Thanks for using our plugin.

Would you please let me know from which city or state are you shipping the product? Thanks.

hi Waseem, Burnett Heads in Qld

Thanks for the answer.
I just tested on your website, and as you can see in the screenshot below, the plugin returns $22.72 for Express Post to WA.
How can I reproduce the issue on the website?

https://prnt.sc/G7r3lbb81zVF

Ok, I think I understand now, I will get back to you as soon as possible.

if I put the same dimensions and weight in Australia Post business for this item, with express post to WA the cost is nearly $80. So it is significantly out and I’m not sure why.

Hello @jodi40
I could not reproduce the issue on my end, the plugin is returning 64$ for Express Shipping. Is it possible to send me a screenshot of the plugin’s settings page?

Good morning Waseem, please find images attached

• This reply was modified 1 year, 10 months ago by jodi40.

Hello @jodi40
I can not see a screenshot in your reply.

I thought that might happen. I tried uploading image and it says File uploading is disabled. It is only allowing a URL so I uploaded to my One Drive and made the images shareable by link.

How else can I do this?

You may use https://prnt.sc/ and share the link here.

sorry Waseem all I keep getting is this image has an empty Alt attribute

don’t use the editor to upload the image, just paste the link.

you can also open a support ticket on https://wpruby.com/submit-ticket/

https://prnt.sc/mDsDJuEeNLr8

https://prnt.sc/IxzM4gcOaon5

https://prnt.sc/ZuUkLboJPrAY

Hello @jodi40

Thanks for uploading the screenshots.
Unfortunately, the plugin in the screenshot is not our plugin. You are using an Australia Post plugin from a different author. You may go to your WordPress dashboard, to the Plugins page, and check who is the Author of the Australia Post plugin and contact them.
As I mentioned before, our plugin does not have this issue, so I will mark this as resolved.