Not calculating the prices correctly

  • Resolved assad1999

    (@assad1999)


    1 year, 2 months ago

    Hello, and I hope you are well,
    The Woocommerce not calculating the product price correctly in the cart and checkout. They deduct 0.1 in some products and add 0.1 on the other products. I have disabled all the plugins and activated the default 2023 theme but still getting the error:

    Please check this screenshot: https://imgur.com/ROjUiX6
    Store URL: https://energeticmart.com/

    Woocommerce system reports:

    ` WordPress Environment

WordPress address (URL): https://energeticmart.com
Site address (URL): https://energeticmart.com
WC Version: 8.0.2
REST API Version: ? 8.0.2
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`
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @assad1999 ,

    Thanks for reaching out!

    I understand that the product pricing has a 0.1 discrepancy (for some products) on your site’s cart and checkout page.

    Additionally, you have performed a full conflict test and the issue was still present, correct?

    This is not something I am able to reproduce on my test site, which uses the latest version of WooCommerce core, and the default Storefront theme, as the total price remains consistent with my product, shipping, and tax settings.

    Has this been an ongoing issue or one that has recently surfaced? If the latter, do you recall any changes/updates made to your site, or products before this issue popped up?

    In the meantime, can you try navigating to?WooCommerce → Status → Tools, and do the following to see if this makes any difference?

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear

    Next, please?clear your browser cache?and see if this resolves the issue.

    Should the issue persist, please can you share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

    Cheers!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

    Thread Starter assad1999

    (@assad1999)

    I did all the steps and test it also using store front theme but still getting sub-total issue. In some products, Woocommerce adds 0.1 and deduct 0.1 from the product subtotal.

    Here is the screenshot by using storefront theme (also deactivated all the plugins): https://imgur.com/5qzOBGN

    Waiting for your response.

    Hi

    The issue you’re encountering where WooCommerce is incorrectly calculating product prices in the cart and checkout might be caused by various factors. Here are some steps you can take to troubleshoot and potentially resolve the problem:

    1. Check Product Prices:
    • Review the prices of the affected products in your WooCommerce store. Ensure that the prices are correctly set, and there are no extra fees or discounts applied unintentionally.
    1. Check Product Variations:
    • If you’re using variable products with variations, double-check that the variations’ prices are set correctly. Variations might have different prices.
    1. Currency Settings:
    • Verify your WooCommerce currency settings. Ensure that your store’s currency is set correctly and that there are no decimal or rounding issues.
    1. Decimal Separator:
    • Different regions use different decimal separators (e.g., period or comma). Make sure the decimal separator in your WooCommerce settings matches the one used in your product prices.
    1. Currency Exchange Rates:
    • If you’re using a multi-currency plugin or have set up multiple currencies, verify that exchange rates are correctly configured.
    1. Tax Settings:
    • Review your tax settings in WooCommerce. Ensure that tax rates are configured correctly, and there are no conflicts with tax rules.
    1. Coupon Codes and Discounts:
    • Check if any active coupon codes or discounts are affecting product prices. Review your coupon settings to make sure they apply as expected.
    1. Third-Party Plugins:
    • Deactivate any third-party WooCommerce plugins one by one and test if the issue persists after each deactivation. Sometimes, conflicts with other plugins can lead to pricing issues.
    1. Theme Compatibility:
    • Switch temporarily to a default WordPress theme like Twenty Twenty-Two to see if the issue is related to your current theme. If the problem disappears, it might be a theme-related issue.
    1. Caching:
      • Clear any caching plugins or server-side caching that might be interfering with dynamic pricing calculations.
    2. Database Integrity:
      • Perform a WooCommerce database integrity check. There might be database-related issues causing price discrepancies.

    Always remember to back up your site before making any significant changes, and be cautious when making adjustments to your WooCommerce settings or code.

Viewing 4 replies - 1 through 4 (of 4 total)
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