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Resolved fvelmntnja12
(@fvelmntnja12)

6 years, 9 months ago

Hello,

I am running the latest version of paid memberships pro on my wordpress site. Everything seems to be in order except it is not charging sales tax.

I am running recurring subscription payment, allowing new sign ups
I am using Paypal Express as my gateway, and running Live/production
Currency is $US dollars, and sales tax is: FL, 0.06

When user goes to to checkout it says: the price for membership is $1.00 per day. Customers in FL will be charged 6% sales tax. I agree to terms and click Paypal Checkout button. Then user logs in to paypal acct. at paypal screen. However, there, it only says $1.00 total. Even if I continue with payment it takes me to extra confirmation page that says again $1.00 a day plus 6% sales tax for customers in FL. But if I confirm payment it only charges $1.00. I am hosted by Godaddy.

I tried it with and without Paypal website selling tools: domestic sales tax, to no avail. Called paypal they said that sales tax on their website is only for their buttons that you create on their website and their subscription button isn’t for “blog access”. My Paypal acct. has Paypal Monthly billing (recurring payments). The user that I’m trying to charge has their primary/billing address updated on their paypal acct. and it is Florida.

Plugins I’m using:
Add Search to Menu
Google Language Translator
Image Watermark
Paid Memberships Pro
Paypal Donation
POWr Hit Counter
Social Media and Share Icons (Ultimate Social Media)
Theme My Login
WP Content Copy Protection & No Right Click
WP File Manager
WP One Login by Cybercraft Technologies
WP-SpamShield

Thank you, in the future I would be interested in being a paid subscriber to Paid Memberships Pro.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Andrew Lima
(@andrewza)

6 years, 9 months ago

Hi there,

Thank you for using Paid Memberships Pro, I’m sorry for the issue you are facing.

I am going to be testing this further for you, I’m really sorry for the inconvenience caused.

A workaround that you may explore is using the pmpro_tax hook by following this guide – https://www.paidmembershipspro.com/custom-tax-structure-using-the-pmpro_tax-hook/

When the user checks out, is it only showing $1.00 on the PayPal payment page or does it show the correct amount but on your merchant account it shows the incorrect amount?

Thread Starter fvelmntnja12
(@fvelmntnja12)

6 years, 8 months ago

Hi,

Thanks for the reply. When the user checks out, it is only showing $1.00 on the Paypal payment page.

Plugin Author Andrew Lima
(@andrewza)

6 years, 8 months ago

Thank you for your patience @fvelmntnja12, I have tested this and I am unable to recreate this issue.

I had to use the Address For Free Levels Add On to add the address fields for checkout with PayPal Express.

If you are still experiencing this issue, please can you open up a new support thread on https://www.paidmembershipspro.com so we may debug this issue further for you.

Thank you for your understanding.

Viewing 3 replies - 1 through 3 (of 3 total)

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