• Resolved sheenahall123

    (@sheenahall123)


    WoodMart is a premium theme optimized for creating WooCommerce online stores that provides a super-fast interface for the ultimate user experience

    Compatible with the latest version of WordPress 6.5+ and WooCommerce 9+

    See Theme: https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492?srsltid=AfmBOoo9bf_ntM5Es1W_p9k0XEGotVCr22KiUGN4TXgkgKYHcAoH4b-h

    Im having an issue with the WooPayments plugin thats Installed & Activated on my Woocommerce website.

    I decided to make a support topic with my theme, but I have a feeling Its a problem related to your plugin and not the theme! You can find the topic here or take a look below of whats happening!

    https://xtemos.com/forums/topic/issue-with-woopayments-and-woodmart-theme/

    I noticed that after installing and activating this plugin on my website, which uses the Woodmart theme, when I add an item to my cart and then empty it, the AJAX response confirms the item has been removed. However, the item remains visible in the mini cart displayed in the navigation bar until I manually refresh the page for it to update properly.

    You can see the issue here: https://jmp.sh/cwixkrXB

    When I disable the plugin, everything works perfectly! The mini cart updates automatically without requiring a page refresh.

    You can see the difference here: https://jmp.sh/LK23AAlC

    Your Plugin should be compatible with this theme. I’ve tested multiple payment gateways, and the form that is usually embedded tends to disappear. This is why I’ve switched to using WooPayments, as it seems to work best. However, I need a fast solution for this issue. Additionally, the plugin is causing console errors

    v3/?ver=3.0:1 Uncaught 
    TypeError: Failed to execute 'getComputedStyle' on 'Window': parameter 1 is not of type 'Element'.
        at product-details.js?ver=8.1.0:1:32581
        at v3/?ver=3.0:1:96826
        at Array.forEach (<anonymous>)
        at c._emit (v3/?ver=3.0:1:96767)
        at c._emitEvent (v3/?ver=3.0:1:351036)
        at v3/?ver=3.0:1:311866
        at v3/?ver=3.0:1:96884
        at Array.forEach (<anonymous>)
        at c._emit (v3/?ver=3.0:1:96767)
        at e._handleMessage (v3/?ver=3.0:1:90388)

    Before you say “Please disable any plugins that are not directly related to our website’s theme, Please ensure that you only keep the following plugins that are necessary for our theme to work correctly”
    I have already one this too! Issue still the same!
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    The error message TypeError: Failed to execute ‘getComputedStyle’ on ‘Window’: parameter 1 is not of type ‘Element’. means that the code attempted to call the getComputedStyle function with an invalid argument. The getComputedStyle function is used to obtain the computed styles (such as width, height, color, etc.) of a DOM element, and it requires an HTML element to work.

    In this case, the function was likely called with something that is not a valid DOM element, which causes the browser to throw a TypeError.

    When an invalid element is passed to getComputedStyle, the browser halts the execution of JavaScript due to the unhandled error. This can break any subsequent scripts, including those responsible for handling AJAX requests and updating the DOM dynamically.

    What I’ve Tried:

    I have attempted to dequeue and deregister WooPayments scripts and Stripe scripts on the cart page, but the issue persists.

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InnoDB<br>wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_emails_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yith_wc_stripe_blacklist: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 429<br>cms_block: 15<br>elementor_library: 26<br>nav_menu_item: 35<br>page: 31<br>post: 6<br>product: 20<br>product_variation: 9<br>shop_coupon: 1<br>shop_order_placehold: 7<br>woodmart_layout: 8<br>woodmart_slide: 8<br>woodmart_woo_fbt: 1<br>wp_font_family: 12<br>wp_navigation: 1<br>wpcf7_contact_form: 4<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (6) ###<br><br>Code Snippets Pro (Premium): by Code Snippets Pro – 3.6.5<br>Elementor: by Elementor.com – 3.23.4<br>Object Cache Pro: by Rhubarb Group – 1.21.2<br>WooPayments: by WooCommerce – 8.1.0<br>WooCommerce: by Automattic – 9.2.2<br>Woodmart Core: by  – 1.0.44<br><br>### Inactive Plugins (22) ###<br><br>Airwallex Online Payments Gateway: by Airwallex – 1.12.2<br>Booster Plus for WooCommerce: by Pluggabl LLC – 7.2.2<br>Breeze: by Cloudways – 2.1.12<br>Classic Editor: by WordPress Contributors – 1.6.4<br>Conditional Fields for Contact Form 7: by Jules Colle – 2.4.15<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Drag and Drop Multiple File Upload - Contact Form 7: by Glen Don L. 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Page not set<br><br>### Theme ###<br><br>Name: Woodmart Child<br>Version: 1.0.0<br>Author URL: https://xtemos.com<br>Child Theme: ?<br>Parent Theme Name: Woodmart<br>Parent Theme Version: 7.6.0<br>Parent Theme Author URL: https://themeforest.net/user/xtemos<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: woodmart/woocommerce/archive-product.php<br>woodmart/woocommerce/cart/cart-item-data.php<br>woodmart/woocommerce/cart/cart.php<br>woodmart/woocommerce/cart/cross-sells.php<br>woodmart/woocommerce/cart/mini-cart.php<br>woodmart/woocommerce/checkout/form-checkout.php<br>woodmart/woocommerce/checkout/thankyou.php<br>woodmart/woocommerce/content-product-cat.php<br>woodmart/woocommerce/content-product.php<br>woodmart/woocommerce/content-single-product.php<br>woodmart/woocommerce/content-widget-product.php<br>woodmart/woocommerce/global/breadcrumb.php<br>woodmart/woocommerce/global/form-login.php version 7.1.0 is out of date. The core version is 9.2.0<br>woodmart/woocommerce/global/quantity-input.php<br>woodmart/woocommerce/loop/add-to-cart.php<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php<br>woodmart/woocommerce/loop/orderby.php<br>woodmart/woocommerce/loop/pagination.php<br>woodmart/woocommerce/loop/sale-flash.php<br>woodmart/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. 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Next scheduled: 2024-08-25 15:33:11 +01:00<br>Options: ?<br>Notes: 55<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 12<br>Oldest: 2024-08-21 00:04:39 +0100<br>Newest: 2024-08-24 15:20:09 +0100<br><br>Complete: 703<br>Oldest: 2024-08-07 16:34:59 +0100<br>Newest: 2024-08-25 11:54:57 +0100<br><br>Failed: 45<br>Oldest: 2024-08-07 16:34:59 +0100<br>Newest: 2024-08-25 11:55:07 +0100<br><br>Pending: 3<br>Oldest: 2024-08-25 12:55:07 +0100<br>Newest: 2024-08-30 16:34:12 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-25 12:21:41 +01:00<br>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello sheenahall123,

    Thank you for contacting Woo support.

    I appreciate your detailed message and the troubleshooting steps you’ve already taken.

    I understand that WoodMart is a popular theme, so far, we haven’t received any other reports regarding conflicts between the WoodMart theme and WooPayments, which leads me to suspect that the problem might be related to caching.

    Given that your site is using Object Cache, it’s possible that this could be contributing to the JavaScript issues you’re seeing. Could you try deactivating the cache and then test again to see if the issue persists?

    If deactivating the cache doesn’t resolve the problem, we can proceed with further tests to identify the root cause.

    Please let me know how it goes. ??

    Best regards.

    Thread Starter sheenahall123

    (@sheenahall123)

    Hello Zubair, thank you for your prompt response!

    As per your request, I have deactivated the Object Cache Plugin.

    However, the issue persists. The error is still appearing in the console, and I continue to experience problems with the mini cart not updating when an item is removed from the cart page.

    If you’d like to investigate further, I’m happy to provide you with my admin login details. Just let me know how you’d prefer to receive them.

    Additionally, while my site is currently in production mode, I have completely disabled Varnish, Cloudflare, and Object Cache. I have no caching plugins active, and I’ve cleared my browser cache and tested with different browsers.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @sheenahall123

    However, the issue persists. The error is still appearing in the console, and I continue to experience problems with the mini cart not updating when an item is removed from the cart page.

    It sounds like the issue you’re experiencing may be due to a conflict with your theme or another plugin, rather than anything to do with WooPayments. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce and WooPayments
    • Repeat the action that is causing the problem

    If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To determine which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter sheenahall123

    (@sheenahall123)

    Hi @shameemreza, Thank you for your response!

    Woodmart support also advised that I run a conflict test.

    I have temporarily installed and activated the Storefront theme as requested! After testing the mini cart behavior with WooPayments enabled, everything worked perfectly, and there were no console errors. Therefore, this issue seems to be related to the WoodMart theme and not the WooPayments plugin.

    View video here of Woodmart (Activated)
    https://jmp.sh/pu2x21kK

    View video here of Storefront (Activated)
    https://jmp.sh/vXEDEecT

    Please note that the only plugins activated on my website during these two tests are:?
    Woodmart Core
    WooCommerce
    WooPayments
    Elementor

    Additionally, while my site is currently in production mode, I have completely disabled Varnish, Cloudflare, and Object Cache. I have no caching plugins active, and I’ve cleared my browser cache and tested with different browsers.

    Please also note that my theme and all plugins are fully up to date!

    Please keep this topic open Until woodmart has pinpointed the Issue.

    Woodmart responded with:

    Thank you for the detailed follow-up. Since you’ve confirmed that the issue only occurs with the WoodMart theme and not with the Storefront theme, we will need to investigate this further ourselves.

    Please keep all non-essential plugins disabled while we conduct tests on the site. We’ll look into the conflict between the WoodMart theme and WooPayments to pinpoint the cause of the issue.

    Once this is complete, we will provide an update on how to resolve it.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello sheenahall123,

    Thank you for your reply.

    I am glad to know that you found the cause of the problem.
    This will now allow the Woodmart support team to resolve the issue properly.

    I will leave this thread open until we hear back from you.
    Appreciate your willingness to share the solution here on the forum.

    Have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Not compatible with the Woodmart Theme’ is closed to new replies.