Not Connecting to JetPack

  • Last month I began using the i-Themes Security plugin on my website, https://www.PlayfulKitty.net. I didn’t enable anything that affects the XML-RPC file because I didn’t want to disrupt my use of the JetPack plugin. However, I did change the URL that I use to sign into my WordPress dashboard. Jetpack appears to be working on my site in a lot of ways and I can even get stats if I log in to WordPress.com. However, I don’t have access to any of the Jetpack features from my phone app like I used to and both the phone app and wordpress.com tell me that Jetpack can’t connect to my site. What do I need to do to fix this?

    https://www.ads-software.com/plugins/jetpack/

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “My Jetpack” at the top of the page.
    3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
    4) Confirm the disconnection.
    5) Click on the Connect button to connect your site to WordPress.com again.

    If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

Viewing 1 replies (of 1 total)
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