Not consented migration and automatic renewal

Hi @wlsfh, Before migrating to MultiVendorX, we notified each user from our plugin’s admin panel that WCMp will soon be MultivendorX.

We migrated the whole system to the new brand after sharing 2 – 3 rebranding emails over the span of 3-4 months. This was done to provide uninterrupted service along with all new future updates, as the WCMp site was discontinued.

Let me explain when a site migrates to a new one, these are the data that gets migrated too like any other WordPress site:

• User Account
• Their order details
• All the subscription

Without the user’s consent, PayPal/Stripe doesn’t have any right to charge an account for a Renewal order. We also notified you before the renewal that you will be charged for the renewal of the order and you can manage the subscription from the My Account page:

• 1 Day before renewal mail :https://tinyurl.com/2kjr6v3o
• 7 Days before renewal mail : https://tinyurl.com/2e2f3qy5

To be very honest, this review is quite hurtful because we clearly mention all these in our Terms and condition and Refund policy, that you have agreed at the time of purchase. Here is the policy details that you have agreed at the time of purchase, this is the link of Web Archive :

• Licensing Policy : https://web.archive.org/web/20220118015631/https://wc-marketplace.com/licensing-terms/
• Refund Policy: https://web.archive.org/web/20220118015631/https://wc-marketplace.com/refund-policy/

So, when we rebranded WCMp to MultiVendorX, we migrated data too. ?All the WordPress community members are fully aware that, if a subscription is already canceled on a site, at the time of migration the subscription will be in the canceled state.

Not only that, all the activity related to that subscription will be added in the note. As shared in the screenshot of the Subscription and Renewal account, it is quite clear that you canceled the subscription after the renewal order was created:

• Subscription Order creation : https://tinyurl.com/2k8zkqu8
• Subscription Cancel time : https://tinyurl.com/2fny8rox

We have explained the same over the mail to you. But as you became non-responsive there, so we are explaining this here.

@wcmp There is nothing here that ever needs a moderator to intervene.

• A user left a review.
• You replied.
• The End

That is all there is to it. This is the whole review.

Not consented migration and automatic renewal

Former WCMP team rebranded their product and changed domain to multivendorx.

They also migrated all customer’s accounts, without consent, to the new domain.

By doing so, they also set ‘automatic renewal’ to previously purchased orders and we discovered we have been charged without us accepting any T&C.

We immediately cancelled auto-renewal, but the cancellation is still pending after 6 days.

We also asked for an immediate refund, but no one ever answered 3 different emails in over a week.

Be aware!

There is no profanity, there is no name calling, there is not ALL CAPS, no spam, nothing.

Please do not report reviews like this one again.

@jdembowski

Thank you for pointing that out. Our review was fully transparent and congruent with what happened. We tried to reach an amicable solution but we felt the vendor kept on deflecting the points of our request.

For the record.

We ended up filing a reverse charge with our Credit Card issuer.

After collecting all the evidence from the vendor and from us, the Credit Card issuer concluded the vendor did not operate transparently and they did not find any sound reason for charging an unwanted renewal.

The vendor @wcmp lost the dispute and we got fully reimbursed.

• This reply was modified 2 years ago by wlsfh.
• This reply was modified 2 years ago by wlsfh.