Not displaying Ultimate Member User Profile Data

Hi @dkance

Does your site have any caching plugin or server cache? If so, please try excluding UM pages from the cache and see if the issue goes away.

Regards,

Hi @champsupertramp,

Thank you for responding.

The site does not have a caching plugin.

I ran a caching purge but nothing changed.

When you log in as a user, the User Profile only shows Name and Picture, so it is retrieving some data. See below.

https://test.zenaraok.com/user/sigmundfreud/

It shows the ‘Tell us a bit about yourself’ field to be completed.
No other field.

A hypo was that I thought the user might have only filled out the Registration Form but not the Profile Form (they both have the same form #).

But not sure if I am understanding the data completion / display flow correctly.

I appreciate any additional input.

Thanks!

• This reply was modified 3 years, 5 months ago by dkance.
• This reply was modified 3 years, 5 months ago by dkance.

Hi @champsupertramp,

I found suboptimal resolution using the directions from the link below.
https://docs.ultimatemember.com/article/100-unique-profiles-for-different-user-roles

It suggest pasting a new User Role Profile Form shortcode into the Default User Page instead of creating a different page.

The issue now is that the Profile Page depicts the 2 profile formats.
The old empty one and below, the new completed working one.

Not sure how to remove the the old empty default incomplete one.

Please advise.

I am almost there…

Thanks a lot!!!

Hi @thebeardedguy!
How did you resolve this?
Thanks a lot!

Hi @dkance

Did you try adding the fields to the UM Profile Form? You need to use the fields created from the Register form to your Profile Form via UM Form Builder.

Regards,

Hallo Champ, I also need assistance with Removing Profile and Cover Photo area. I just want the profile editor button only and the fields below

Hi @dhonest

Please create a new topic for different issues.

Regards,

Hi @champsupertramp, thanks for answering.
I have different User Roles so I am using different Registration and Profile Forms.
The directions indicate that although one might have different User Roles, all the Profiles’ shortcodes should be added to the UM User default page.
I added the fields to the UM default Profile form as suggested but it did not resolve the issue.
The 2 forms still are shown one below the other, now the UM default Profile shows the added data.
Any suggestion on how to depict a specific User Role Profile?
Thanks again for the patience.
Best,
Diego

Hi @dkance

Did you assign a specific role to both Profile Forms shown on the profile page? If the other one has no assigned role, it will display 2 forms.

Regards,

• This reply was modified 3 years, 5 months ago by Champ Camba.

Hi @champsupertramp,
With your recommendation the problem is fixed!!!!
Thank you so much for your time and for your persistence and patience.
Regards!
Diego

Hi @dkance

Thanks for letting us know. I’m marking this as resolved now.

Regards,