Not enough streaming data or storage.

  • Resolved nishimachi0067

    (@nishimachi0067)


    1 year, 12 months ago

    I’m in the early stages of setup and get an error message “Not enough streaming data or storage.” The file is 132MB, but I have “Your account information: You have 5.50 Gb available streaming data and 0.10 Gb available recording storage”

    I’m confused about this… I have 5GB don’t I? Why can’t I upload my test video of 132MB?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wpstream

    (@wpstream)

    Hello there,

    We understand your confusion on this matter and we are working on wording that particular email better. In this situation, you do not have enough storage space. The free trial comes with 100 MB of storage space yet your test video is 132 MB. You may want to test with a smaller video.

    The streaming data (5.5 GB) is used for going live or in VODs when people are watching.

    Hope this cleared up any doubts you have but please let us know if you have further questions or concerns.

    Best regards,
    Beatrice

    Plugin Author wpstream

    (@wpstream)

    Hello again,

    Were we able to clear any doubts you have? Please let us know if you have further questions or concerns.

    This support topic will be closed within 2 working days if there are no responses, but please feel free to open another support topic or contact us directly at [email protected]

    Best regards,
    Beatrice

Viewing 2 replies - 1 through 2 (of 2 total)
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