Not fair, distracting and bloated

  • Resolved vipteam

    (@vipteam)


    1 year, 8 months ago

    From a small and simple plugin this has been turned into an arrogant and bloated monster.

    The authors seem to have never heard of customer psychology. The more you pressure people to sell, the more they resist buying.

    I’ve been using Duplicator since the beginning. I can work with my eyes closed. However, in the last few updates, this is no longer the case. It took me a few tries to figure out what the “writer” was trying to say. Fortunately, I was “discovering hot water” again by running on localhost with XAMPP.

    Everyone will make a backup, even my grandmother. But Recovery or Migrate from backup is a bit more difficult. Even I as an experienced user have a problem. It is no longer just a couple of clicks, as it was in the plugin, a few updates ago.

    If I had trouble catching up with the updates again, I don’t know how a newbie will handle this. Probably very difficult. Anyway, this plugin was never for complete beginners and even less now.

    When you activate the plugin, the menu is loaded with options that are only available in the pro version, and in the WordPress > Dashboard menu you will be greeted by the message: Welcome to Duplicator! The message remains until you deactivate the plugin.

    Instead of all that why didn’t you make a sub-menu called “Free vs Pro” with a table of options. People are not illiterate, those who need a Pro will understand why they need it and will buy it. He will be eager to buy it without you imposing and shoving under his nose.

    As it is, it is not Free. It’s Freemium or some kind of …ware. Everything but Free in the classic sense.

    I am very sorry. This is not a nice little, intuitive and useful plugin anymore.

    Good old times…

    QUESTIONS: Why not restore the clean look of the plugin, without the PRO menu? And without “Welcome to Duplicator” message?

    • This topic was modified 1 year, 8 months ago by vipteam. Reason: formating
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @vipteam,

    Thanks for your valuable feedback, we appreciate it.

    I understand you are upset about the last Duplicator lite release, Could you please help me to understand your concerns to discuss them with the team?

    Why not restore the clean look of the plugin, without the PRO menu?
    I will forward this to the team to discuss and take a decision regarding it.

    And without “Welcome to Duplicator” message?
    This message doesn’t exist in my local installation. Could you please help me to find it?
    This could be a conflict with another plugin or some condition that doesn’t exist on my local installation, and this needs to be fixed.

    I’m looking forward to your reply.

    Thanks!

    Thread Starter vipteam

    (@vipteam)

    Hi @mohammedeisa,

    I made an update on my other site (I work on localhost with XAMPP). Here is my comment:

    Menu – Duplicator v1.5.2.1
    Clean and simple

    View post on imgur.com

    Menu – Duplicator v1.5.2.3
    Unnecessary and bloated

    View post on imgur.com

    Message (full window): Welcome to Duplicator

    When I activate the Duplicator plugin I expect to get to Packages right away. But no, here is a message that makes my hair stand on end. Duplicator plugin greets me with Welcome to Duplicator. No other plugin greets me this way.

    View post on imgur.com

    This is an insult to me. Like I’m not able to click “Upgrade to Pro”. But as a user of the Lite (Free) version I will not click on anything that is intrusively soliciting a purchase. On “Free vs Pro” I would click, compare the features and maybe decide to buy. You yourself know that with autoresponders, sales come only after seven or more messages. Let the user use your plugin unhindered and maybe, if user needs it, he will decide on the paid version.

    The sub-menu is not visible on a clean installation. However, on the second WordPress installation I see an additional sub-menu that is awkwardly placed in the Dashboard (submenu: Home and Updates) and I now have Home, Updates, Welcome to Duplicator.

    I was talking about customer psychology. These are the facts:

    • The customer is always right.
    • Only a satisfied customer is a returning customer.

    Let’s map it to Duplicator. Now we can say:

    • The customer is always right.
    • Only a satisfied user is a future customer.

    Who uses Duplicator Lite (Free)?

    Well, it is used by ordinary mortals and amateurs who do not need Paid/Pro options. By pushing advertising in this way, you will only achieve that people will be disgusted with life and Duplicator plugin.

    Duplicator Lite is also used by Pro license holders who do not need Pro on every website.

    How can advertising still be present?

    Of course, you make a living from it, the users recognize, understand and respect it, but don’t cross the line. Even those who don’t need the Pro version may decide to buy the Pro version just to support future development. But not in the way that you messed up the current version.

    How to satisfy user needs and increase sales?

    Take a step back and dwell on the more subtle ad that was called “Upgrade to Pro.” Better yet, call it “Free vs Pro”, put up a table and compare the features of both versions. Everything will be clear to everyone at a glance. Don’t elaborate. People are not stupid but they are not naive either, don’t forget that. Don’t persuade people. It only leads to rejection. Continue with the right support, be friendly and your sales will jump.

    I’m just wondering what you’re going to do?

    Have a nice day. Regards,

    Thread Starter vipteam

    (@vipteam)

    Here is the sub-menu I was talking about, on my other website:

    View post on imgur.com

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @vipteam ,

    Thanks for taking time to provide us this detailed feedback.

    Our team has already been watching this review.

    They clarified that these changes help our users to understand the potential of Duplicator as we are working on many significant updates to the plugin.

    We are bringing not only helpful but also necessary features to Duplicator to ease the backup/migration process and help to overcome common problems that users face while they back/migrate their websites.

    About the “Welcome to Duplicator” menu item, none of our team is able to see this menu item.

    You may send us an email through the form on this page: https://snapcreek.com/support/ to investigate this issue further.
    If you agree to contact us, please mention this review URL in the message description.

    Thanks!

    Thread Starter vipteam

    (@vipteam)

    No Thanks. I don’t use Duplicator anymore. Too many bad experiences. Too much self-promotion. Enough is enough. The plugin as it is now is not for the benefit of the user.

Viewing 5 replies - 1 through 5 (of 5 total)
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