'Not Found' message after submitting ticket

  • Resolved mucus

    (@mucus)


    9 years, 7 months ago

    Hi,

    After I submit a ticket I get this message:

    ‘Not Found

    Apologies, but the page you requested could not be found. Perhaps searching will help.’

    (submit-ticket/?message=11)

    I know what the problem is, I had to change the page to submit-support-ticket, in place of support-ticket as I had a problem with the pages showing up (fixed after changing them when I changed permalinks to numeric, saved, then changed back to post name and changed again).

    I had already deleted the original pages, but now when I add them back I’m getting a slug of ‘submit-ticket-2’ (same for my tickets).

    How would I fix this??

    https://www.ads-software.com/plugins/awesome-support/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author julien731

    (@julien731)

    The 2 added at the end of the URL is due to the previous pages still being present in the database. I guess you trashed the pages but didn’t delete them from the trash. If you do so then you will be able to create pages with the slug submit-ticket.

    Thread Starter mucus

    (@mucus)

    Fixed this!

    Now it is telling me ‘You do not have the capacity to open a new ticket.’

    Thread Starter mucus

    (@mucus)

    Thanks for the quick response btw!!

    Plugin Author julien731

    (@julien731)

    Could you tell me the context in which you’re getting the “You do not have the capacity to open a new ticket.” error. Illustrate if possible.

    Thread Starter mucus

    (@mucus)

    I have logged in as a test user. I am using multi-product support feature, added a subject line, chosen the product from the dropdown list and added a message. Then when I click submit it gives me that message (if that’s what you mean?)

    Plugin Author julien731

    (@julien731)

    This was done on the front-end? Does the user have subscriber role?

    Thread Starter mucus

    (@mucus)

    Yes that was what the problem was. Thanks Julien, all fixed now!!

    Plugin Author julien731

    (@julien731)

    Glad we figured it out ?? Don’t forget to rate the plugin if you’re happy with it.

Viewing 8 replies - 1 through 8 (of 8 total)
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