Not Getting emails through WP Forms

Hi @rohidasbhand,

I’m sorry to hear that you’re having issues with email delivery. 

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps!

Hi @rohidasbhand,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi,

Suddenly having the same issue, despite this having worked 100% for several years. I have made no changes to the contact form. I tested the email it goes to, and confirmed emails can be received.

I notice that both WPForms Lite and WP Mail SMTP were updated a month ago, but we received a successful form entry less than a month ago, so it’s odd. (It’s a very small business so we don’t get many enquiries anyway!)

Moreover, I can see all form entries in the dashboard of our Anti-Spam plugin, which obviously blocks non-legitimate form entries. But the legitimate ones (and my tests) that are not getting through to me now are actually still listed there as “Contact form data approved” – yet the emails don’t arrive.

So I also tried deactivating the Anti-Spam plugin temporarily, just in case that was the block, but still that didn’t help.

Hi @semoliner,

I suggest starting by checking all the steps outlined in our guide: Troubleshooting Form Notification Emails.

If the issue persists, you can check WP Mail SMTP ? Tools ? Debug Events to gather more details about the issue.

If you are using the Other SMTP mailer, I recommend contacting your SMTP host provider to inquire about any recent changes that could be causing the problem.

I hope this helps!

If you’d like more help with this, could you please create a new post on our WPForms Lite support forum?

Thanks!

Thanks, I did those troubleshooting steps several years ago and have had no issues until now, despite having made no changes to the form.

I activated Debug Email Sending as you suggested but no debug events were logged.

But I noticed that the WP Mail SMTP’s Email Test function doesn’t work – causes what appears to be a critical WordPress error (“There has been a critical error on this website. Please check your site admin email inbox for instructions.”) but it isn’t really, because refreshing the page fixes it).

So I temporarily deactivated WP Mail SMTP, but this still did not change the behavior (perhaps to be expected though).

I suppose I should now try deactivating other plugins one by one to see if there’s a conflict, and if that bears no fruit, then contact WP Mail SMTP support – if nothing else, for a start, the Email Test function should not be causing a crash.

Hi @semoliner,

Thanks for sharing all those details!

I agree this is a good way to troubleshoot the issue: “I suppose I should now try deactivating other plugins one by one to see if there’s a conflict, and if that bears no fruit, then contact WP Mail SMTP support – if nothing else, for a start, the Email Test function should not be causing a crash.”

I suggest following the steps outlined in WPBeginner’s guide on troubleshooting WordPress. It provides detailed instructions that may help resolve the issue.

I hope this information proves helpful.

In my case this turned out to be an issue with the latest version of WP Mail SMTP plugin (4.0.1). Once I downgraded to previous version 3.11.1, the issues were resolved. I then updated back to the latest version and the issue remained resolved, so it was most likely caused by a bad update.

• This reply was modified 6 months, 2 weeks ago by semoliner.

Hi @semoliner,

I’m glad to hear you got that sorted, and thank you for taking the time to let us know.

If you’d like more help with using WPForms Lite, please feel free to reach out.

Thanks!