Not getting feedback on my ticket

  • Hi,

    I have asked for a trial and got the free trial license, the plugins is promising but I have some styling issues and an error with shopping cart.

    The first error is that the modern cart of whmcs doesn’t show the order summary.

    And the error message below shows:
    Warning: HTTP Error:22/The requested URL returned error: 404 Not Found at cart.php in wp-content/plugins/whmcs-bridge/includes/http.class.php on line 230

    I have a ticket open since yesterday with no answer.
    Ticket ID: 428134

    https://www.ads-software.com/plugins/whmcs-bridge/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Global Programming

    (@globalprogramming)

    Hi Arminds,

    Unfortunately we don’t offer support on the WHMCS module 24/7 so it may take a few hours to get back to a ticket.

    I have sent a response to your ticket, which was referring to stylesheet related issues.

    Regarding the HTTP Error from the bridge – checking your site I see you have sorted it out? I assume it was just an incorrect URL Setting in the bridge?

    Please continue to follow up using our ticket system as it is the most reliable area for support. This is more aimed at community support for the free version.

    Thread Starter arminds

    (@arminds)

    Hi Michael,

    Thanks for the reply.

    Regarding the HTTP Error it wasn’t sorted out, you need to order any VPS and on the configuration page the order summary will be empty “Which is the first issue”, then when you click Checkout the HTTP error will raise.

    This happens on both portal and default WHMCS templates.

    Waiting your feedback.
    Shady

    Plugin Author Global Programming

    (@globalprogramming)

    Hi Shady

    What WHMCS Order Form Template are you using?

    Thread Starter arminds

    (@arminds)

    The error is showing on “Modern” order form template.

    Plugin Author Global Programming

    (@globalprogramming)

    Thanks – are you able to enable debug on the WHMCS addon as well as the WP plugin and then perform the action to generate the error and then send me what is in the debug log from your WP plugin admin?

    Please submit the log in your support ticket as it will contain information relating to your installation.

    Thread Starter arminds

    (@arminds)

    I tested the same using vertical steps template and there was no error.

    What is wrong with modern template?

    Plugin Author Global Programming

    (@globalprogramming)

    The only template with known issues is AjaxCart – we are using modern on our own installation and have not had issues, so it must be something else – please submit your debug log.

    Plugin Author Global Programming

    (@globalprogramming)

    Hi Arminds,

    I see the error now on your site, it is outputting that it is returning a 404 error when trying to reach:

    https://[removed]/portal/cart/cart.php

    If I go to https://[removed]/portal/cart/cart.php I get a 404 in my browser. Are one of your settings referring to this URL? (the [removed] is your domain name, not the IP).

    Thread Starter arminds

    (@arminds)

    Ok, I sent it.

Viewing 9 replies - 1 through 9 (of 9 total)
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