Not getting order emails | Support needed

You should be able to identify the issue following this article – https://docs.woocommerce.com/document/email-faq/

Hope it helps!

Hi there

The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the [Email Log](https://www.ads-software.com/plugins/email-log/) plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Email Log > View Logs**.

If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

* Blacklisted IPs
* Server Firewalls
* Automatic filtering of emails that bypasses the spam folder

If, however, you’re not seeing any emails under **Email Log > View Logs** after sending through a test order, it would indicate that there’s most probably a setup issue that needs to be investigated further.

Hope it helps.

We haven’t heard back from you in a while, so I’m hoping you were able to resolve this issue.

I’m going to mark this thread as resolved but feel free to open a new thread if you still have trouble with this.