Not getting success message, reloads page to blank form

If it’s seemingly random, it’s very difficult for me to troubleshoot — as it works, so the plugin is doing it’s job.

If you can determine what causes the failure (e.g. browser, certain data in the form, a javascript error) I may be able to help more.

If you’d like to hire me to troubleshoot your site you can do that here:
https://luminfire.com/support/premium-plugin-support/

It seems as though some times when submitting the form, that it ignores the retURL and simply refreshes the whole page, when this happens there is no lead generated and no error message.

Other times it does redirect to my specified retURL and a lead IS created. Does this information help narrow down a possible cause? Could it be a caching issue somehow?

Could something like the following be used to force the retURL ?

}

// salesforce_w2l_returl_{Form ID}
//add_filter( ‘salesforce_w2l_returl_1’, ‘salesforce_w2l_returl_1_tester_example’, 10, 1 );
function salesforce_w2l_returl_1_tester_example( $returl ){

return ‘https://123.com’;

}

It seems as though some times when submitting the form, that it ignores the retURL and simply refreshes the whole page,

This is likely due to a Javascript error on the page breaking the redirect.

when this happens there is no lead generated and no error message.

Turn on debugging and provide an email to see if Salesforce sends an error report as to why it failed to add the lead.

Other times it does redirect to my specified retURL and a lead IS created. Does this information help narrow down a possible cause? Could it be a caching issue somehow?

Somewhat, but as I said before until we can understand why, the path to fix could be many things.

Thank’s for the quick reply, I will try debugging ?? Appreciate the help