not getting upload button for importing csv files
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When trying to import products from csv files, im not getting any tab or button to upload the csv.
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Hi @naritva
Thanks for reaching out!
I understand that you are not seeing the
Continue
button when importing products to your site.Checking on my end, you should see the
Continue
button similar to the image below:For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if the
Continue
button is already showing on your end?If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
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Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #9 - /shop/ Cart: #10 - /cart/ Checkout: #11 - /checkout/ My account: #2392 - /my-account/ Terms and conditions: #3482 - /terms-conditions/ ### Theme ### Name: Infystore Version: 1.0 Author URL: https://www.templatemela.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: infystore/woocommerce/archive-product.php infystore/woocommerce/content-product.php infystore/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0 infystore/woocommerce/global/wrapper-start.php infystore/woocommerce/loop/loop-start.php /home/narvita/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php /home/narvita/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php infystore/woocommerce/single-product.php Outdated Templates: ? Learn how to update ### Geolocation debug info ### Default customer location: geolocation MaxMind GeoIP database: ? MaxMind GeoIP license: ? MM_COUNTRY_CODE: ? GEOIP_COUNTRY_CODE: ? HTTP_CF_IPCOUNTRY: IN HTTP_X_COUNTRY_CODE: ? 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Calculate tax based on: shipping Display prices in the shop: incl ### Zone Pricing Interenational ### zone_id: interenational enabled: yes name: Interenational countries: AX | AF | AL | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AU | AT | AZ | BS | BH | BD | BB | BY | PW | BE | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CA | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CY | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | EE | ET | FK | FO | FJ | FI | FR | GF | PF | TF | GA | GM | GE | DE | GH | GI | GR | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | ID | IR | IQ | IE | IM | IL | IT | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LV | LB | LS | LR | LY | LI | LT | LU | MO | MG | MW | MY | MV | ML | MT | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | ME | MS | MA | MZ | MM | NA | NR | NP | NL | NC | NZ | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PT | PR | QA | RE | RO | RU | RW | ST | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | SA | SN | RS | SC | SL | SG | SK | SI | SB | SO | ZA | GS | KR | SS | ES | LK | SD | SR | SJ | SZ | SE | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | GB | US | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW currency: USD exchange_rate: 0.013 auto_exchange_rate: no disable_tax_adjustment: no order: 9999 ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: block-editor-feature-enabled minified-js new-product-management-experience product-variation-management settings Daily Cron: ? Next scheduled: 2022-11-18 06:59:39 +05:30 Options: ? Notes: 20 Onboarding: completed ### Action Scheduler ### Complete: 1,362 Oldest: 2022-10-18 06:48:12 +0000 Newest: 2023-02-09 09:18:23 +0000 Failed: 71 Oldest: 2020-10-06 18:25:10 +0000 Newest: 2022-10-14 17:48:18 +0000 Pending: 2,932 Oldest: 2022-11-18 07:55:20 +0000 Newest: 2023-04-24 05:18:15 +0000 ### Status report information ### Generated at: 2023-04-25 13:29:19 +05:30 `
Pl check the error and give resoltuion..
Hi @naritva
Thanks for shairng the requested information above.
Checking your site’s SSR, these are what I found:
WC Version: 7.6.0 WC Database Version: 7.2.0
Your database is already outdated and does not match the core WooCommerce version. Please update your WooCommerce database by going to
WooCommerce > Status > Tools > Update Database
Outdated Templates: ?
Please update outdated templates on your site by following our guide here: Fixing Outdated WooCommerce Templates
Pending: 2,932
There are tons of pending tasks on your site. Please try to run them manually by going to WooCommerce > Status > Scheduled Actions > Pending.
Please give these a try and let us know how that goes!
Hi @naritva
We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.
Thanks!
- The topic ‘not getting upload button for importing csv files’ is closed to new replies.