Not grabbing all Variables

  • Resolved tony212

    (@tony212)


    8 years, 5 months ago

    Hi, I am using this plugin on my site and I have been having trouble grabbing all of the utm variables from the url. When I have the plugin enabled it only manages to captures the utm_content, all the other normal variables like utm_term, utm_source, utm_medium, utm_campaign, and utm_keyword fail to show up. I tried disabling all the other plugins on my site and still have had no success. This plugin worked fine on a fresh install on a different server so I am wondering if maybe it is my MediaTemple hosting that could be causing this to not grab all of the UTM parameters. Just hoping to get pointed in the right direction.

    Thanks for any help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Haktan Suren

    (@haktansuren)

    Hi,

    Have you tested on the same theme and WP version? If yes, I think you are right, there might be something with the hosting. Can you link us a page where you are doing your testing.
    Thanks,

    Thread Starter tony212

    (@tony212)

    We just found out that it IS in fact our hosting provider. Media Temple wordpress hosting strips out utm parameters from the page for some reason. We resolved the issue by adding in a few extra plugins to make sure to grab all the url parameters before the hosting stripped it out.

    Plugin Author Haktan Suren

    (@haktansuren)

    Hi @tony212,
    It is great to hear you were able to resolve the issue. Thanks for sharing what the problem was as well.

    If you like the plugin, please do not forget to review us here https://www.ads-software.com/support/plugin/handl-utm-grabber/reviews/. It is the only way for us to help more people in WP community.

Viewing 3 replies - 1 through 3 (of 3 total)
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