Not handling “nice” email-to properly

  • Resolved Uriahs Victor

    (@uriahs-victor)


    2 months, 3 weeks ago

    Its common practice to format the “to” portion of an email with the user’s name to help deliverability, example:

    John Doe <[email protected]>

    PostSMTP can’t properly handle this in the logs page currently. If you try to resend an email, then it shows John Doe inside the input field and not the email address. I can also see in the page markup of the “Sent to” column, its adding the user email address as a custom html tag where it turns the email address into an html tag…

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @uriahs-victor

    Hope you are doing well.

    Thank you so much for bringing this into our attention. Our technical team is looking into this, meanwhile could you please share the screenshot of pages where the above mentioned issues are prompting.

    We look forward to your response.

    Thanks and regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@uriahs-victor ?,

    We hope this message finds you well.

    We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Thank you and best regards,

    Support Team
    WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@uriahs-victor ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter Uriahs Victor

    (@uriahs-victor)

    @aqibkhan9 It happens on the email log page. If you have an email set with with a name, when you click resend PostSMTP tries to use the name instead of the email. See screenshot: https://prnt.sc/Bs4cNG9ktOob

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @uriahs-victor

    Hope you are doing well.

    Thank you so much for bringing this to our attention. We truly value your input. Our team will explore the feasibility of your suggestion, and if achievable, we’ll work towards integrating it into one of our upcoming releases.

    We appreciate your feedback and commitment to improving our product. Should you have any further questions or suggestions, feel free to reach out—we’re always here to help!

    Best regards,
    Support Team – WP Experts

Viewing 5 replies - 1 through 5 (of 5 total)
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